Digital Product Owner, Channels

2 weeks ago

Toronto, Canada Scotiabank Full time

Requisition ID: 210767

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Global Transaction Banking**

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

**Puropse**
Contributes to the overall success of the Global Transaction Banking business lines globally by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies and procedures.

The Digital Product Owner, Channels is responsible for continuous and early delivery of business value. They are responsible for identifying capabilities, features, and potential risks for the product’s vision by working with end users, stakeholders, the agile team and business Subject Matter Experts (SMEs) to produce high quality features that will change the way the that customers interact with the Bank.

In collaboration with the agile team, the Digital Product Owner, Channels will be engaged throughout the different phases of the product lifecycle and will actively evolve the product roadmap. The Product Owner, Channels will be expected to represent the voice of the customer and help to prioritize the backlog. Moreover, the incumbent will be expected to enable peers and tirelessly advocate for the vision and customer experience they’ve been entrusted with. This will require to work with a cross-functional global team, focusing on the Americas, particularly the North American Corridor (USA, Canada and Mexico) and also working with partners across the rest of the Bank’s international footprint.

**What You’ll Do**:

- ** Product Strategy**:

- Develop and manage a multi-year vision, strategy, and roadmap for multi-country, digital banking platform, collaborating with cross-functional teams, based on customer feedback and data-driven insights
- ** Product Development**:

- Define features, themes and epics in suitable levels of detail and prioritize them based on their respective business value
- Create, prioritize, and maintain the product backlog. Define detailed user stories, acceptance criteria/Specification By Examples, creating a common understanding of functional requirements with your squad and ensuring that the backlog items are clearly defined and ready for development.
- Collaborate with your squad to ensure that the product conforms with business requirements. This includes actively participating in sprint planning, review, and retrospective meetings.
- Partner with UX and design to create seamless digital customer experiences that supports customer’s cash management needs
- Work with internal Risk & Compliance partners to ensure product suite meets evolving regulatory, compliance, legal, and internal policy requirements
- ** Stakeholder Management**:

- Act as the primary liaison between the stakeholders (including customers, business leaders, and the technology team). This includes communicating effectively across diverse audiences, managing expectations, resolving conflicts, and ensuring that everyone is aligned on the product goals and business priorities
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
- ** Product Rollout and Post-Launch**:

- Work with Sales, Marketing, Support teams to define the Go-to-market strategy and ensure successful launch
- Post-launch, monitor product performance by tracking key metrics and user feedback, and adjust the product strategy and backlog as necessary.

**What You'll Bring**:

- You have 3+ years of experience in product ownership, preferably in new digital product development
- Prior experience working in large programs, or in payments and cash management space is an asset
- Bachelor’s Degree in business, finance, economics, technology or another relevant field
- Masters / MBA considered an asset
- Proficiency in both English and Spanish is a nice
- to-have
- Willingness to travel betwee

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