Manager, Global Product Owner, Channels

6 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 201613

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Manager, Global Product Owner, Channels - New York, NY / Toronto, ON**

**Global Transaction Banking**

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

**Purpose**

This is an exciting opportunity for a Subject Matter Expert in Cash Management and Payments to play an integral role supporting the development of a global online banking platform for small business, corporate and commercial customers.

The incumbent is responsible for the supporting the planning and business execution of the online business banking channel. This will include working various stakeholders across the organization to design, develop and implement the platform. The incumbent will be accountable for refining and prioritizing requirements, ongoing optimization of
capabilities and supporting customer adoption.

In fulfilling the role, the incumbent will be supporting the creation of a global product. This will require them to work independently and as part of a cross-functional global team, focusing on the North American Corridor (USA focused but also working closely
with Canada and Mexico) and also working with partners across the rest of the Bank’s international footprint. The incumbent will work closely with key internal partners (e.g., Technology, Security, Control Functions and other business partners) and external partners such as third-party vendors, suppliers and consultants as needed to lead, co-lead and/or support the development of this platform.

**What You’ll Do**:

- Define the target customer experience, leveraging market intelligence and user centric design principles and ensure the prioritization of this throughout the build process:

- Understanding current market research and tracking of global trends, competitor offerings and understanding market requirements
- Maintaining lines of communication with delivery network, partners and customers about needs, competitive opportunities and trends.
- Maintaining active participation in strategic conversations about customer experience in the business banking space
- Develop and execute strategic business plans and requirements for the global platform:

- Use market and industry knowledge to translate user needs into user stories and acceptance criteria for your team, maintaining a backlog of 3 to 4 sprints ahead of the team
- Direct the development and definition of key capabilities and functionality
- Review development work completed throughout sprint cycles to ensure key metrics are achieved and a process of continual improvement of the capabilities and customer experience are achieved
- Support the implementation of the platform from migration strategy creation, internal and external pilot and ongoing sustainment
- Provide strong team leadership to motivate the program teams and ensure the achievement of agreed upon performance metrics by:

- Set team goals, monitor and report progress regularly using dynamic / visual tools
- Fostering and developing a strong, positive team environment, driving individual contributor and team empowerment, innovation and a high degree of engagement
- Sharing knowledge, experience and responsibility with technology teams in a drive for the highest standards of professionalism and service excellence
- Monitoring and coaching to achieve performance metrics
- Ensure all team members are aware of the business rationale as to why we are building certain functionalities and the associated customer impact / feedback received
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
- Act as a Subject Matter Expert in

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