Partner Experience Specialist

5 months ago

Vancouver, Canada Fresha Full time

**About **Fresha**

Fresha is the only subscription-free appointment booking software for beauty and wellness businesses.

Available in** 120+ countries worldwide**, used by **100,000+ businesses **and** 450,000+ professionals worldwide**. Over **800 million appointments **have been booked through Fresha to date.Salon, barbershop and beauty professionals can use the platform to manage their entire operations with intuitive software and financial technology solutions. Fresha has zero monthly fees with optional paid features, including card payment processing.

The Fresha ecosystem gives beauty and wellness professionals everything they need to run their businesses seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, product inventory, and team management, all in one place.

Fresha also allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace.

Fresha is headquartered in London, United Kingdom, with global offices in New York City, Vancouver, Sydney, Dubai, Dublin, Amsterdam, and Warsaw. The company raised $185M in venture capital funding to date from leading institutional investors

**Role Overview**

Given our exciting and progressive growth plans, we are looking for an exceptional Partner Experience Specialist to come and join our global business.

Reporting directly into the Team Lead Account Management, and working collaboratively with Account Management, Sales and Customer Experience teams, you will be accountable for improving the experience of our Partners using Fresha’s software and payments.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

**What you will be doing**:

- ** Collaboration** - Work closely with other departments to ensure a seamless partner experience
- ** Ownership** - Being the go to person for assigned account technical and terminal support issues
- ** Expert** - Become an expert in our product and take the initiative to keep partners informed about new features and functionalities. Your goal is to ensure their success and satisfaction with Fresha.
- ** Consultative**:

- Offer consultative solutions to partners regarding our payments capabilities, guiding them towards effective resolutions. Your critical thinking skills will be crucial in handling specific issues with confidence.
- ** Value** - We value exceptional customer experiences. Going the extra mile to provide outstanding support and ensuring partners' needs are met will be one of your top priorities.
- ** Advocate**:

- Advocate for our partners by actively collecting their feedback and communicating it to our product team. Your insights will help enhance their overall experience and increase brand awareness.
- This list is not exhaustive and there may be other activities you are required to deliver._

To foster a collaborative environment that thrives on face-to-face interactions and teamwork all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week.

**What we are looking for**:

- ** Experience** - Minimum 1-2 years of solid Customer Success experience, preferably within the SaaS industry or Payments
- ** Motivated** - Commercially motivated to drive growth and success with Partners and to find a solution
- ** Adaptable** - Adaptable to a fast changing environment and able to learn quickly new technologies
- ** Self Starter -** Able to take initiative and and go above and beyond to deliver exceptional results
- ** Communicator -** Clear & friendly communicator and able to keep multiple stakeholders involved through the process while communicating through different channels and a CRM

**Added bonus**:

- Bi-lingual - Fluency in English and another language, ie Spanish, Thai, Mandarin, French
- Experience with technical support
- Experience with over the phone technical support

At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

**Interview process**:

- ** Screen Call** - Video-call with a member from the Talent Team (30m)
- ** Skills & Experience** - Video/In-person interview with Team Lead Account Management (45m)
- ** Presentation** - In-person interview with VP of Commercial and Team Lead Account Management (75m)
- We aim to finalise the entire interview process and deliver feedback within 3_**_ weeks._**

**Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair

  • Learning Experience Specialist

    6 months ago

    Vancouver, Canada Expedia Partner Solutions Full time

    **Learning Experience Specialist** An exciting opportunity has arisen to join the Expedia Cruises division within Expedia Group in the role of Learning Experience Specialist. This is a hybrid role that requires the individual to both design and deliver learning. You will be responsible for conducting needs analysis, designing and at times facilitating and...

  • Customer Experience Partner

    3 weeks ago

    Vancouver, Canada Dialpad Full time

    p>About Dialpad AI that means business Dialpad pioneered the first AI-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of AI to unite people, automate tasks, streamline...

  • Electrical Design Specialist for Sustainable Commercial Projects

    1 week ago

    Vancouver, British Columbia, Canada Partner Staffing Full time

    Transforming Commercial Properties with Innovative Electrical DesignsPartner Staffing is a leading recruitment agency specializing in placing highly skilled professionals in Western Canada. We work closely with proactive clients who prioritize exceptional staff to drive their business forward.We are currently seeking a highly motivated Electrical Design...

  • Exterior Installation Specialist

    1 week ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    About VBS Siding SpecialistWe are a dynamic company seeking a skilled Exterior Installation Specialist to join our team.Salary and BenefitsThe successful candidate will be offered a competitive salary of $55,000 per year, commensurate with experience.Job DescriptionAs an Exterior Installation Specialist at VBS Siding Specialist, you will be responsible for...

  • Siding Installation Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    Job Title: Siding Installation SpecialistJob Summary: We are seeking a skilled Siding Installation Specialist to join our team at VBS Siding Specialist. As a Siding Installation Specialist, you will be responsible for installing and repairing exterior prefabricated products, including siding, decks, floors, and fences.Key Responsibilities:Install and repair...

  • Siding Installation Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    Job Title: Siding Installation SpecialistJob Summary: We are seeking a skilled Siding Installation Specialist to join our team at VBS Siding Specialist. As a Siding Installation Specialist, you will be responsible for installing and repairing exterior prefabricated products, including siding, decks, and fences.Key Responsibilities:Install and repair exterior...

  • Siding Installation Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    Job SummaryVBS Siding Specialist is seeking a skilled Siding Installation Specialist to join our team. As a Siding Installation Specialist, you will be responsible for installing and repairing exterior prefabricated products, including siding, decks, floors, and fences.Key ResponsibilitiesInstall and repair exterior prefabricated products, including siding,...

  • Partner Support Specialist

    1 month ago

    Vancouver, British Columbia, Canada BMO Full time

    Job SummaryWe are seeking a highly skilled and experienced Partner Support Specialist to join our team at BMO Financial Group. As a key member of our Wealth Sales and Service team, you will be responsible for providing exceptional support to our partners and clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective...

  • Building Science Project Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Partner Staffing Full time

    Partner Staffing is a specialist recruitment agency that focuses on placing exceptional staff with proactive clients in Western Canada.We are currently working on behalf of our Client to find a highly skilled Building Science Engineer. This individual will be a key technical leader responsible for overseeing and executing complex projects related to building...

  • Exterior Siding Installation Specialist

    4 weeks ago

    Vancouver, Canada VBS Siding Specialist Full time

    Job Title: Exterior Siding Installation SpecialistAbout the Role:We are seeking an experienced Exterior Siding Installation Specialist to join our team at VBS Siding Specialist. As a key member of our installation crew, you will be responsible for installing exterior siding on residential and commercial properties. Your expertise will ensure that our clients...

  • Exterior Siding Installation Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    **Job Title:** Exterior Siding Installation SpecialistWe are seeking an experienced Exterior Siding Installation Specialist to join our team at VBS Siding Specialist. As a key member of our crew, you will be responsible for installing exterior siding on various types of buildings.**About the Job:**This is a permanent position with 40 hours per week.The...

  • Exterior Installation Specialist

    1 week ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    We are seeking an Exterior Installation Specialist to join our team at VBS Siding Specialist. This is a permanent, 40 hour per week position.Job SummaryIn this role, you will be responsible for installing and repairing exterior prefabricated products such as decks, floors, fences, and siding. You will work independently and collaboratively with other team...

  • Billing Specialist

    5 months ago

    Vancouver, Canada General Partner for Carthos Full time

    Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,300 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York. Osler prides itself on attracting and...

  • Partner & Category Marketing Specialist (14-month

    3 months ago

    Vancouver, Canada Best Buy Full time

    Partner & Category Marketing Specialist (14-month contract) Want to build your career with a diverse, creative and talented marketing team committed to building lasting relationships with our customers across Canada? Join us as a specialist - partner & category marketing (which you might call a marketing manager or a marketing specialist), where you will...

  • Electrical Systems Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Partner Staffing Full time

    Job DescriptionWe are seeking a highly skilled Electrical Systems Manager to join our team at Partner Staffing. As an Electrical Engineer Team Lead, you will play a key role in providing technical guidance and support for project installation activities, ensuring the accuracy and efficiency of processes for each client application.ResponsibilitiesTechnical...

  • Electrical Design Engineer Commercial Mixed Use

    4 weeks ago

    Vancouver, British Columbia, Canada Partner Staffing Full time

    Partner Staffing is the go-to recruiter for complex and time-sensitive positions in Western Canada. We work with proactive clients who understand the importance of exceptional staff.We are seeking a highly motivated Electrical Engineer Level III to lead the electrical design and analysis for commercial and mixed-use projects. You will collaborate with a...

  • Senior Building Science Professional

    1 month ago

    Vancouver, British Columbia, Canada Partner Staffing Full time

    Partner Staffing is a leading recruitment agency specializing in the placement of highly skilled professionals in the field of building science. We are currently seeking an experienced Senior Building Science Professional to join our team.The ideal candidate will have a strong background in building science, with a focus on building envelope design and...

  • Network Infrastructure Specialist

    3 weeks ago

    Vancouver, Canada TEG BAINS SPECIALIST INC. Full time

    Job Title: Network Infrastructure SpecialistAbout the Role:TEG BAINS SPECIALIST INC. is seeking a skilled Network Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for the design, implementation, and maintenance of our computer networks and related infrastructure.Key Responsibilities:Design and...

  • Network Infrastructure Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada TEG BAINS SPECIALIST INC. Full time

    Job Title: Network Infrastructure SpecialistTeg Bains Specialist Inc. is seeking a highly skilled Network Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for the design, implementation, and maintenance of our computer networks.Key Responsibilities:Maintain and troubleshoot local area networks (LANs),...

  • Data Partner

    23 hours ago

    Vancouver, Canada Amazon Full time

    h3>HR Partner, World Wide Amazon Stores (WWAS), WWAS G&A HRPAt Amazon, our HR Partners (HRPs) are known for their knowledge of HR programs, processes and tools. They act as the frontline consultant to people managers in creating a positive employee experience, offering consistent HR advice on people matters. They operate and are seen as subject matter...