Customer Experience Specialist

7 months ago

Vancouver, Canada Fresha Full time

Our Customer Experience team is expanding and we’re seeking an **enthusiastic, proactive** and **d**edicated Customer Experience Specialist **who **strives to enhance our customer’s experience**.

This is a great opportunity for someone looking to work in a** fast-paced** and **changing environment,** who likes to **work autonomously,** enjoys a challenge** and **wants to make an impact**.

**What you’ll do**:

- Become a product expert and proactively inform and educate partners about new product features and functionalities to ensure their success with Fresha
- Provide appropriate solutions and alternatives within the limits, and follow up to ensure resolution
- Use critical thinking skills to handle specific partners' issues with confidence and go the extra mile to provide an exceptional customer experience
- Build strong relationships of trust and enthusiasm with our partners through open and interactive communication
- Follow standard procedures for escalations of unresolved issues to the appropriate internal teams
- Represent the voice of the customer by passing their feedback onto the product team to enhance the customer experience and brand awareness

**Requirements**:
**About You**:

- Experience in a Customer Success, Support and/or Account Management role
- Passionate about customer service and providing an exceptional experience
- A team player with a great work ethic and a customer-centric mindset
- Friendly, clear and engaging communication, both written and spoken
- Proactive in seeking solutions and resolving issues for partners to improve their experience
- Outstanding time management skills, with the ability to prioritize tasks to ensure you meet your goals and deadlines

**Benefits**

**What we offer**:

- A well-funded, quickly growing startup with a lot of opportunity for growth and upward mobility
- A competitive compensation package
- A vibrant and collaborative company culture
- Company social events
- Be a part of an energetic team of professionals who are top in their field

**Inclusive workforce**

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable matters.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

**About Fresha**

Fresha is the world's largest and top-rated booking platform for Beauty and Wellness trusted by millions of consumers worldwide.

Available in 120+ countries worldwide, Fresha is used by 70,000+ businesses and 250,000+ professionals worldwide, booking over 500 million appointments. Fresha is headquartered in London, United Kingdom with global offices located in New York City, Vancouver, Sydney, Dublin, Amsterdam, and Warsaw. The company raised $185M in venture capital funding to date from leading institutional investors.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with its intuitive free business software and financial technology solutions.

Our ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

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