Customer Experience Specialist

2 months ago

Vancouver, Canada Real Estate Webmasters Full time

REW is looking for an experienced Customer Experience Specialist to join our high tech, high performing team. We are excited to welcome the next REW Support Superstar to be on the front line and provide best in class support for our clients. This role is responsible for delivering support, account management, and customer advocacy, while ensuring our customers experience is effortless and memorable. When our clients succeed, we succeed

**What you bring**:
You have high standards, enjoy the challenge of helping your clients be successful. Your great attitude, amazing work ethic, and dedication to your clients, is illustrated by your commitment to always go above and beyond. You have a willingness to support your clients and the team when your extra efforts might be needed from time to time.

**What you will get in return**:
REW values excellence and recognizes achievements. Results are rewarded by competitive compensation, comprehensive benefits, and amazing opportunities/projects. From time to time, we may ask for you to step in and step up to support your team, working business hours and then some. We appreciate and give back for your extra efforts. As a hybrid workplace, we understand flexibility is important, and offer the opportunity to work remotely. You will work with an amazing team (REW team members are the BEST), who always strive to make a difference, and consistently live our core values: Always be Awesome, Customer Success, and Innovation.

**To be successful in this role you will have**:

- Experience building relationships with a wide range of individuals, and passion for making people happy
- A passion for providing a 5 star worthy customer experience
- Excellent communication skills, ability to express yourself in a clear, concise, and empathetic manner; while maintaining a professional tone
- Passion for personal development, self-motivation and a willingness to take initiative to grow your skills
- Comfortable in a results-driven environment, where high expectations of yourself and the team were the norm

**The competencies required for you to be successful in this role are**:
Considers, prioritizes, and takes action on the needs of both internal and external customers to demonstrate** Customer Focus.** The Customer Experience Specialist will be relied on to actively solicit internal/external customer feedback in order to improve business relationships, always striving to provide additional value to the customer experience.

Organization and execution to meet objectives on time, with high quality and process follow-through are expected to demonstrate the **Planning and Results Orientation** competency. The Customer Experience Specialist will be relied on to take initiative and not be satisfied with the status quo, identifying opportunities to improve work processes and efficiencies.

The ability to develop and maintain internal and external trusting, professional relationships. It also includes using listening and understanding to build rapport to demonstrate the **Relationship Building** competency. The Customer Experience Specialist will be relied on to effectively interact with people of diverse backgrounds, and has a reputation as a neutral, approachable professional with internal and external clients.

**Real Estate Webmasters**:
Real Estate Webmasters knows what it takes to create a phenomenal online experience and achieve incredible results. With 16 years' experience working exclusively within the real estate sector, REW has partnered with top brands, elevating their digital presence and increasing their success.

Client products & services offered by Real Estate Webmasters include Websites, CRM, Databases, Apps, Property Listing Data Integration, Lead Generation, Search Engine Optimization, and Pay Per Click Advertising. REW's Clients include individual agents, brokers, teams, and enterprise brokerages; all of whom may choose to have Property Listings data displayed on their websites.

**Our Values**:
You care about delivering great service to your Clients whether they are internal or external. That's how you contribute to our **Customer Success** value.

You are open minded and are curious to learn. Doing things more efficiently and better is how you could demonstrate our **Innovation **value.

Even when the days are tough, you remain positive and helpful. Treating your colleagues in a supportive way is how you demonstrate our **Always be Awesome **value.

  • Customer Experience Specialist, Phone Support

    2 months ago

    Vancouver, Canada The Learning Experience #393 Full time

    Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...

  • Customer Experience Specialist, Phone Support

    2 months ago

    Vancouver, Canada The Learning Experience #393 Full time

    Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...

  • Customer Experience Specialist, Phone Support

    4 weeks ago

    Vancouver, Metro Vancouver Regional District, CA The Learning Experience #393 Full time

    Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...

  • Customer Experience Specialist

    4 weeks ago

    Vancouver, Canada On Side Restoration Full time

    Compensation:  $42, – $45, / year (Full-time, Permanent) The Job – Customer Experience Specialist (Contact Centre) On Side Restoration is looking for Customer Experience Specialist (CES) to join our amazing Contact Centre team! This position is remote (home based) from any location that On Side has a branch location in. The prime mission of...

  • Customer Experience Specialist

    3 months ago

    Vancouver, Canada Melanie Auld Jewelry Full time

    **Description**: Melanie Auld Jewelry was founded with a deep appreciation for the genuine connections we make with the people and places in our lives. We believe that everyone has a unique story to tell, and our brand is dedicated to celebrating life’s significant and everyday moments through thoughtful design and meaningful jewelry. If you are seeking a...

  • Customer Experience Specialist

    3 months ago

    Vancouver, Canada Fresha Full time

    Our Customer Experience team is expanding and we’re seeking an **enthusiastic, proactive** and **d**edicated Customer Experience Specialist **who **strives to enhance our customer’s experience**. This is a great opportunity for someone looking to work in a** fast-paced** and **changing environment,** who likes to **work autonomously,** enjoys a...

  • Seasonal Customer Experience Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Arc'teryx Full time

    Department: Commercial - Guest Services Reports to: Guest Services Supervisor Your Opportunity at ARC'TERYX: As a Seasonal Customer Experience Specialist, you will deliver outstanding service and effective solutions for clients seeking information about Arc'teryx products and services. Understanding the varied needs of our clientele, you will adopt a...

  • Customer Experience Specialist

    1 week ago

    Vancouver, British Columbia, Canada Fed Full time

    Are you passionate about delivering exceptional service and building strong customer relationships? Do you thrive in a fast-paced environment where innovation and collaboration are key? If so, Fed is the place for you! Fed is a dynamic nutrition startup based in Vancouver. We're leveraging cutting-edge science and technology to revolutionize the way people...

  • Customer Experience Specialist

    3 months ago

    Vancouver, Canada Granville Island Delivery Co. - a Division of Vancouver Foodie Tours Full time

    **Customer Experience Specialist - Weekend (On-site)** We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being...

  • Customer Experience Specialist

    3 months ago

    Vancouver, Canada Granville Island Delivery Co. - a Division of Vancouver Foodie Tours Full time

    **Customer Experience Specialist - Weekend (On-site)** We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being...

  • Customer Experience Specialist

    3 months ago

    Vancouver, Canada Granville Island Delivery Co. - a Division of Vancouver Foodie Tours Full time

    We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being established in 2010. We offer fun and delicious experiences...

  • Customer Experience Specialist

    3 months ago

    Vancouver, Canada Vancouver Foodie Tours Full time

    **Customer Experience Specialist - Weekend (On-site)** We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being...

  • Bilingual Customer Experience Specialist

    3 months ago

    Vancouver, Canada Air Canada Full time

    **Description** **Location**: Vancouver, BC, Canada (On-site) **Starting Salary**:$17.00/hour **Branch**:Airports North America **Category**: Unionized (UNIFOR) **Job type**: Full-Time The opportunity Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Vancouver Airport. In this customer-facing position, you will...

  • Customer Experience Specialist

    2 months ago

    Vancouver, Canada Kinnos, Inc. Full time

    The role of the Customer Experience Specialist-Canada is to ensure Highlight technology adoption and utilization at existing and new accounts in Canada, with a focus in Vancouver. This role will help manage implementations, monitor and ensure weekly utilization, build relationships with champions and stakeholders, and be an on-site resource in the respective...

  • Customer Experience Specialist

    2 months ago

    Vancouver, Canada Kinnos, Inc. Full time

    The role of the Customer Experience Specialist-Canada is to ensure Highlight technology adoption and utilization at existing and new accounts in Canada, with a focus in Vancouver. This role will help manage implementations, monitor and ensure weekly utilization, build relationships with champions and stakeholders, and be an on-site resource in the respective...

  • Customer Experience Specialist, Vancouver

    2 weeks ago

    Vancouver, British Columbia, Canada Bloomingdale's Inc. Full time

    Are you prepared to showcase your exceptional skills in a vibrant retail environment?At Bloomingdale's Inc., we are dedicated to fostering a future that embraces bold representation for everyone. Our Mission Every One reflects our commitment to recognizing the uniqueness of each individual. We invest in our team members to cultivate growth, pride, and...

  • Customer Experience Specialist

    3 months ago

    Vancouver, Canada Fresha Full time

    **About** **Fresha** Fresha is the only subscription-free appointment booking software for beauty and wellness businesses. Available in ** 120+ countries worldwide**, used by **100,000+ businesses **and ** 450,000+ professionals worldwide**. Over **800 million appointments **have been booked through Fresha to date. Salon, barbershop and beauty...

  • Hiring a Customer Experience Specialist

    3 months ago

    Vancouver, Canada Vancouver Foodie Tours Full time

    We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being established in 2010. We offer fun and delicious experiences...

  • In-store Customer Experience Specialist at Vancouver Metropolis at Metrotown

    1 month ago

    Vancouver, Canada Uniqlo Full time

    DescriptionPosition: In-store Customer Experience SpecialistLocation: British Colombia Vancouver UNIQLO Metropolis at MetrotownReport to: Store ManagerThe In-store Customer Experience Specialist is responsible for exceeding customer expectations by building interpersonal relationships and acting as a brand ambassador by creating a store experience for our...

  • In-store Customer Experience Specialist at Vancouver Metropolis at Metrotown

    1 month ago

    Vancouver, Canada Uniqlo Full time

    DescriptionPosition: In-store Customer Experience SpecialistLocation: British Colombia Vancouver UNIQLO Metropolis at MetrotownReport to: Store ManagerThe In-store Customer Experience Specialist is responsible for exceeding customer expectations by building interpersonal relationships and acting as a brand ambassador by creating a store experience for our...