Client Experience Specialist

2 weeks ago


Vancouver, British Columbia, Canada RBC Full time
About the Role

We are seeking a highly skilled Client Experience Specialist to join our team. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving business growth through your expertise in client-facing sales.

Key Responsibilities
  • Proactively engage with clients to understand their banking needs and provide personalized advice and solutions.
  • Demonstrate technology to clients, providing them with the skills and knowledge needed to make informed decisions about their financial services.
  • Respond to client-initiated contact, assisting them with a range of financial transactions and ensuring they have access to the support they need.
  • Maintain strong relationships with partners to identify opportunities for business growth and referrals.
Requirements
  • A proven track record of success in a hands-on, target-driven sales environment, with a demonstrated passion for putting clients first.
  • Excellent problem-solving and people skills, with the ability to build strong relationships and connect with clients on a personal level.
  • Flexibility, a willingness to learn, strong personal ethics, and a drive for success.
  • Digital literacy across a range of devices, including smartphones, tablets, laptops, and more.
Benefits
  • A comprehensive Total Rewards Program, including competitive compensation, bonuses, and flexible benefits.
  • Continued opportunities for career advancement and professional development.
  • World-class sales training, coaching, and development opportunities.
  • A dynamic, collaborative, and high-performing team, along with world-class tools and resources.
Salary and Benefits

The salary for this role is $80,000 - $110,000 per year, depending on experience, with additional benefits including bonuses and flexible benefits. We also offer continued opportunities for career advancement and professional development.



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