Ecosystem Community Lead

2 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 208414

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**

As a key member of the Operations Support service team for the Ecosystem, the Community Lead is responsible for the design, delivery and continuous improvement of the ecosystem service experience as defined by the Way We Work (W3) program vision. The Ecosystem is located on three floors for approximately 400 - 500 citizens.

**Is this role right for you? In this role you will**:

- Employee Experience: Act as a central point of contact for employees in the Ecosystem:

- Co-create process flow and guidelines for receiving, evaluating and responding to all questions, complaints, suggestions and compliments.
- Represent the Ecosystem citizens to the W3 Program Team, line management and Ecosystem Council. Understand, prioritize and articulate challenges and successes of Ecosystem and assist with solution development where necessary.
- Change Management & Continuous Improvement:

- Support the Way We Work change program and provide input to leadership and program team about opportunities for reinforcing change program.
- Develop and document processes and procedures for Ecosystem operations.
- Embed Continuous Improvement approach. Co-create and execute feedback process to input initiators and ensure wider population are kept informed appropriately.
- Community Building, Event and Meeting Management:

- Identify and support opportunities to bring the ecosystem population together.
- Organize booking and support for ecosystem meetings, e.g. Town Halls and Social Committee events as required.
- Meeting Management: Ensure conference/meetings rooms on Ecosystem landing floor and base floors are maintained according to Ecosystem standards. Provide orientation to meeting room technology.
- Visitor Experience: Act as first point of contact for guests/visitors to the Ecosystem
- Co-create and deliver visitor welcome protocols.
- Organize and provide tours of Ecosystem to other Scotiabankers and external visitors based on guidance provided by W3 team.
- Provide Administrative support for Ecosystem including
- Security: Maintaining records of keys / security credentials relating to premises and controlling access. Raise with security any suspicious activity.
- Maintenance: Proactively coordinating with Building Services or Real Estate on issues with cleaning, HVAC, lighting etc. to ensure any operational, janitorial issues are resolved quickly
- Supplies: Ensuring stationery/supplies are monitored and replenished
- Correspondence/ Mail: Co-create process for mail distribution, accepting and/or signing for deliveries and arranging for courier service pickup; advising Ecosystem citizens of delivery at reception desk
- OHS Committee: Participate in the OHS committee to ensure the Ecosystem has adequate Fire Wardens, First Aid Attendants and Health and Safety representatives.

**Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**:

- Post-secondary degree from a credited university or college with a minimum of 1 year of related experience or equivalent work experience in customer service.
- Excellent and proven customer service focus record
- Excellent verbal and written communication skills including presentation skills to small to medium sized groups
- Able to work with minimum supervision and in collaboration with a large team
- Strong relationship and people-oriented skills

**What’s in it for you?**
- A rewarding career path with diverse opportunities for professional development
- A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience.
- An organization committed to making a difference in our communities - for you and our customers.
- Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.

**Working Conditions**
- Work in a standard office-based environment; non-standard hours are a common occurrence. Standard work hours are between 7:30AM - 6:00PM. Occasional exchange shifts with other Ecosystem Community Lead is required. #BFUTR

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

BFUTR

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