Ecosystem Community Development Specialist

2 weeks ago


Toronto, Ontario, Canada Scotiabank Full time
About the Role

The Ecosystem Community Lead is a key member of the Operations Support service team responsible for designing, delivering, and continuously improving the ecosystem service experience as defined by the Way We Work program vision.

Key Responsibilities
  • Act as a central point of contact for employees in the Ecosystem, co-creating process flow and guidelines for receiving, evaluating, and responding to all questions, complaints, suggestions, and compliments.
  • Represent the Ecosystem citizens to the W3 Program Team, line management, and Ecosystem Council, understanding, prioritizing, and articulating challenges and successes of the Ecosystem and assisting with solution development where necessary.
  • Co-create and deliver visitor welcome protocols, organize and provide tours of the Ecosystem to other Scotiabankers and external visitors based on guidance provided by the W3 team.
  • Provide administrative support for the Ecosystem, including maintaining records of keys/security credentials, controlling access, raising security concerns, proactively coordinating with Building Services or Real Estate on issues with cleaning, HVAC, lighting, and supplies.
  • Participate in the OHS committee to ensure the Ecosystem has adequate Fire Wardens, First Aid Attendants, and Health and Safety representatives.
Requirements
  • Post-secondary degree from a credited university or college with a minimum of 1 year of related experience or equivalent work experience in customer service.
  • Excellent and proven customer service focus record.
  • Excellent verbal and written communication skills, including presentation skills to small to medium-sized groups.
  • Able to work with minimum supervision and in collaboration with a large team.
  • Strong relationship and people-oriented skills.


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