Ecosystem, Community Lead

6 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 184198

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a key member of the Operations Support service team of the Ecosystem workspace, the Community Lead is responsible for the delivery and continuous improvement of the Ecosystem service experience as defined by the Activity Based Workplace Transformation (ABWT) program vision. An Ecosystem is defined as a physical space typically 2-3 floors housing an interconnected population of approx. 500 employees who share a common purpose. The job requires skills in service delivery, continuous improvement, community management, communication and relationship building to ensure employees and visitors within the Ecosystem are engaged and productive. The Community Lead ensures all activities conducted are compliant with governing regulations, internal policies and procedures and that all learnings are cycled back for future implementations.

**Accountabilities**

**Employee & Visitor Experience: Act as a central point of contact for employees in the Ecosystem and provide operational support**:

- Providing on-site Ecosystem and site re-entry support where provincial and organizational guidelines allow.
- Represent and advocate on behalf of the Ecosystem population to the program team, line management and Ecosystem Governance Council
- Champions a high-performance environment and motivates their team and Ecosystem by fostering diversity, equity and an inclusive work environment.
- Manage all communications to and from the Ecosystem population via the central designated channels.
- Monitor and report the Ecosystem capacity to the finance work stream for accurate reporting to the program.
- Deliver Ecosystem orientation for new employees, to ensure they work productively in the activity based working model including how to use meeting room technology.
- Ensure conference/meetings rooms are maintained according to Ecosystem standards.
- Support all aspects of the Ecosystem onsite and virtually through the mastery of multiple platforms: MS Teams, Office Space, Workplace and MS Office suite.
- Organise and provide tours of Ecosystem to other Scotia Bank employees and external visitors.

**Administration & Facility Management**
- Security: Maintaining records of keys / security credentials relating to premises and controlling access.
- Maintenance: Proactively coordinate with Building Services or Real Estate on issues with cleaning,
- HVAC, lighting etc. to ensure any operational, janitorial issues are resolved quickly.
- Supplies: Ensuring stationery and amenities are fully stocked and replenished as necessary
- Invoices: Responsible for submitting and tracking invoices and escalate as necessary
- Correspondence/ Mail: Accepting and/or signing for deliveries and arranging for courier service pickup; advising Ecosystem citizens of delivery.
- OHS Committee: Participate in the OHS committee to ensure the Ecosystem has adequate Fire Wardens, First Aid Attendants and Health and Safety representatives.

**Community Engagement**:

- Identify and support opportunities to bring the ecosystem population together.
- Provide support for ecosystem meetings, e.g., Town Halls and Social Committee events as required.

**Continuous Improvement**:

- Develop and maintain processes and procedures for the Ecosystem on behalf of the Operations Team.
- Support the ABWT program and provide input to leadership and the program team regarding opportunities for reinforcing change.
- Embed Continuous Improvement approach while executing all accountabilities.
- Co-create and execute a feedback process to input initiators and ensure wider population are kept informed appropriately.

**Skills and Qualifications**
- Post-secondary degree from a credited university or college with a minimum of 1 year of related experience or equivalent work experience in customer service.
- Excellent customer service focus record
- Excellent verbal and written communication skills including presentation skills (small to medium sized groups)
- Able to work in a fast-paced environment with minimum supervision while collaborating with a large team and dealing effectively with issues and interacting with internal and external parties
- Strong organizational skills and ability to set priorities and manage time
- Knowledge of MS Office (Teams, Word, Excel, Outlook, PowerPoint)
- Strong knowledge of MS Excel is required
- Knowledge of conference/meeting room technology, videoconferencing, etc.
- Standard First Aid is a plus.

**Working Conditions**
Work in a non-standard office-based environment; non-standard hours are a common occurrence. Standard work hours are comprised of two shifts (between 7:30AM - 4:00pm or 9:30am - 6:00PM) to cover the full span of support.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities ac

  • Ecosystem Community Lead

    3 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 206692 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose: As an Ecosystem Community Lead, you will work with a larger management team to support all operations for the Ecosystems. You will ensure all activities conducted are in compliance with governing regulations, internal...

  • Ecosystem Community Lead

    1 month ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 208414 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** As a key member of the Operations Support service team for the Ecosystem, the Community Lead is responsible for the design, delivery and continuous improvement of the ecosystem service experience as defined by the Way...

  • Ecosystem Community Lead

    2 months ago

    Toronto, Canada Scotiabank Full time

       Requisition ID: 208414Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. PurposeAs a key member of the Operations Support service team for the Ecosystem, the Community Lead is responsible for the design, delivery and continuous improvement of the ecosystem service experience as defined by the Way We...

  • Ecosystem Community Lead

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 193800 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a key member of the Operations Support service team of the Ecosystem workspace, the Community Lead is responsible for the delivery and continuous improvement of the Ecosystem service experience as defined by the Activity Based...

  • Ecosystem Community Lead

    2 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 208414 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** As a key member of the Operations Support service team for the Ecosystem, the Community Lead is responsible for the design, delivery and continuous improvement of the ecosystem service experience as defined by the Way...

  • Ecosystem Community Lead

    2 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 208969 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** As an Ecosystem Community Lead, you will work with a larger management team to support all operations for the Ecosystems. You will ensure all activities conducted are in compliance with governing regulations, internal...

  • Ecosystem Community Development Specialist

    1 month ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleThe Ecosystem Community Lead is a key member of the Operations Support service team responsible for designing, delivering, and continuously improving the ecosystem service experience as defined by the Way We Work program vision.Key ResponsibilitiesAct as a central point of contact for employees in the Ecosystem, co-creating process flow and...

  • Construction Project Coordinator

    6 months ago

    Toronto, Canada Ecosystem Full time

    Flexible hybrid work environment with the option to work from home or from the office._ **Who we are...** - At Ecosystem, we want to help solve the complex energy and decarbonization challenges faced by the world today. - Ecosystem is a multidisciplinary and pioneer team of engineers responsible for the success of multimillion dollar projects in existing...

  • Senior Construction Field Manager

    2 weeks ago

    Old Toronto, Canada Ecosystem Full time

    h3>Senior Construction Field Manager (Complex MEP systems)At Ecosystem, we want to help solve the complex energy and decarbonization challenges faced by the world today. Ecosystem is a multidisciplinary and pioneer team of engineers responsible for the success of multimillion dollar projects.Foster a construction health and safety culture in daily...

  • Field Construction Manager

    2 weeks ago

    Old Toronto, Canada Ecosystem Full time

    h3>Construction Field Manager (Complex MEP systems)At Ecosystem, we want to help solve the complex energy and decarbonization challenges faced by the world today. Ecosystem is a multidisciplinary and pioneer team of engineers responsible for the success of multimillion dollar projects.ResponsibilitiesLead the construction activities on large industrial and...

  • High-Performance HVAC Controls Specialist

    4 weeks ago

    Toronto, Ontario, Canada ECOSYSTEM Full time

    About EcosystemWe are a mission-driven organization that prioritizes results and integrates engineering and construction to efficiently solve complex energy and decarbonization challenges in the built environment. Our team has been working on various innovative projects, including [insert project names].Job SummaryWe are seeking a highly skilled Senior HVAC...

  • Senior HVAC Controls Specialist

    2 months ago

    Toronto, Canada ECOSYSTEM Full time

    Do you know how to turn a refrigerator into an air conditioner for an apartment? If you can answer this question, and you are ready to apply your problem-solving skills on real-world projects, come join our team!  Who we are... At Ecosystem, we believe we should be accountable for results. That’s why we've integrated engineering and construction, seeing...

  • Learning Coordinator

    6 months ago

    Toronto, Canada Ecosystem Full time

    Flexible work environment with the option to work from home or from the office._ - Location:_ Toronto, Quebec City or Montreal._ Ready to play a pivotal role in our Learning and Development initiatives with your natural talents of organizing, communication, and attention to details? **Who we are...** - At Ecosystem, we want to help solve the complex energy...

  • Construction Project Coordinator

    6 months ago

    Toronto, Canada Ecosystem Full time

    Flexible hybrid work environment with the option to work from home or from the office._ **Who we are...** At Ecosystem we want to help solve the complex energy and decarbonization challenges faced by the world today. Ecosystem is a multidisciplinary and pioneer team of engineers responsible for the success of multimillion dollar projects. **Here are some...

  • Strategic Partner Development Lead, Financial Ecosystems

    4 weeks ago

    Toronto, Ontario, Canada Square Full time

    About the RoleSquare is seeking an experienced professional to join our Industry Relations & Operations team as a Strategic Partner Development Lead, Financial Ecosystems. In this role, you will be responsible for developing and maintaining strategic partnerships with key players in the financial ecosystem to drive growth and innovation in our payment...

  • Construction Operations Manager

    2 weeks ago

    Old Toronto, Canada Ecosystem Full time

    Job SummaryWe are seeking a highly skilled Construction Operations Manager to lead our on-site construction operations, ensuring the successful execution of multimillion-dollar projects. As a key member of our team, you will be responsible for fostering a construction health and safety culture, providing constructability input during design, and managing...

  • Ecosystem Operations Manager

    4 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    OverviewWe are seeking a detail-oriented Ecosystem Operations Manager to support the Manager of Ecosystem Capacity and Campus Onboarding in maintaining a seamless onboarding and offboarding process at our Centralized Operations model.About the RoleThis role will be responsible for monitoring occupancy levels, coordinating relocations/moves, and ensuring data...

  • HVAC Automation Systems Specialist

    4 weeks ago

    Toronto, Ontario, Canada ECOSYSTEM Full time

    Company OverviewEcosystem is a mission-driven organization that has integrated engineering and construction to efficiently solve complex energy and decarbonization challenges in the built environment.SalaryThe estimated annual base salary for this role is $110,000-$140,000, benchmarked and reviewed annually.Job DescriptionAs a Senior HVAC Controls Specialist...

  • Head of Carbon Partner Ecosystem

    6 months ago

    Toronto, Canada EcoVadis Full time

    **Company Description**: - Work smart, have fun and make an impact!_ **Our purpose is to guide all companies toward a sustainable world.** EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give...

  • Director of Innovation Ecosystem

    1 week ago

    Toronto, Ontario, Canada Ontario Centre of Innovation Full time

    Ontario Centre of Innovation (OCI) is a leader in driving innovation and entrepreneurship across the province. We are currently seeking a highly skilled Director of Innovation Ecosystem to join our team.The estimated salary for this position is $95,000 - $125,000 per year, commensurate with experience and qualifications.About the RoleWe are looking for a...