Front Office Leadership Role

2 weeks ago


Vaughan, Ontario, Canada Silver Hotel Group Full time
About Us

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company.

Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels.

Leadership Opportunity

We are currently seeking a skilled Front Office Supervisor to join our team at Aloft Vaughan Mills.

This role offers an exciting opportunity for a motivated individual to take on leadership responsibilities and make a meaningful impact on our operations.

Responsibilities
  • Supervise the registration and check-out of guests, ensuring a smooth operation of Guest Services in the absence of the Front Office Manager.
  • Act as a role model in service vision and standards, setting the tone for exceptional guest experiences.
  • Support team members with training on systems, security, and cash handling procedures, and provide guidance on service standards.
  • Encourage teamwork and quality service through daily communication and coordination with other departments.
Requirements
  • Previous supervisory experience in a customer-facing or hospitality position preferred.
  • Excellent interpersonal skills, comfortable engaging with guests, visitors, vendors, and team members.
  • Demonstrated ability to interact in a team environment, maintaining composure and objectivity in high-pressure situations.
  • Computer literate in property operating systems, such as Opera and Maestro, and proficient in MS Office (Word, Excel, PowerPoint).
Benefits

We offer a competitive salary and benefits package, including:

  • A generous compensation package, estimated to be around $65,000 - $75,000 per year.
  • Education Reimbursement program for employees and their children.
  • RRSP Matching Program.
  • Annual Wellness Credit.
  • Team Member Referral Program.
  • Leadership Development opportunities.
  • Culture of Recognition Program.
  • Hotel Stay Discounts.
About Aloft Vaughan Mills

Aloft Vaughan Mills is a trendy hotel located near Vaughan Mills, a unique and dynamic mega-mall with upscale restaurants and specialty shops.

The hotel features stylish décor, modern comfort, and convenient access to hot attractions.



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