Inside Sales Representative

7 months ago

Burlington, Canada Marcone HVAC Full time

**Who we are**:
At Marks Supply, we take pride in our long-standing history of providing top-quality plumbing, P.V.F., hydronics and HVAC products to our customers since 1962. With eight wholesale branches and three luxury showrooms throughout southwest Ontario, we are committed to maintaining a knowledgeable team of employees while embracing innovative technology.

Investing in our people is core to our culture. At Marks Supply, we actively encourage life-long learning through our generous education policy and find that doing so attracts those who value our commitment to them, and whose core principles cause them to respond in kind.

We offer workshops directly related to our industry, like our Product Pro Program, where employees earn compensation for completing training modules related to product knowledge. This enables our team to share the very best knowledge to guide customer decisions. We hope you will join our journey be a critical part in the next phase of our growth.

**Who we need**:
We need a multi-tasker in the truest sense, who thrives on juggling projects, demands, and timelines - and doesn’t get overwhelmed doing so. As the new Inside Sales Representative, you will respond to customer inquiries on the phone, sharing accurate information and product knowledge, ensuring exceptional service and satisfaction. In addition, you will be part of our branch counter staff, working closely with contractors, vendors, and our sales team to research customer requests.

**What you will do**:

- Learn. You will participate in training and coaching to build your product and industry knowledge and grow your sales skills.
- Provide excellent customer service. You will respond to customer telephone inquiries quickly and professionally, demonstrating thorough product and pricing knowledge.
- Coordinate orders, ensuring proper products with correct pricing are allocated and a delivery time is confirmed.
- Research out-of-stock and special non-stock requests with suppliers and other branches, to gather pricing, lead times, freight costs, minimum buy-requirements, and manage special orders.
- Utilize product knowledge to recommend alternatives to customers if their initial request cannot be met, upselling whenever possible.
- Develop positive relationships with customers, working to resolve any issues, avoiding conflict, and escalating when needed.
- Assist counter with customer orders, pickups, and returns as required.
- Increase sales. You will reach out to customers by phone to provide details on specials or products that may be of interest. You will share leads with the Sales and Growth team, working as a team to accomplish department and company objectives.

**What you bring**:

- **_The experience. _**You may be a recent graduate or have a couple of years in a customer-service role with a focus on Plumbing, P.V.F. and/or HVAC.
- **_The motivation. _**You want to learn the industry, sales, and the business side of wholesale distribution. You are highly accountable for meeting your goals and objectives with mínimal supervision. You can balance and prioritize competing tasks. You are comfortable learning and using technology, including our internal systems.
- **_The interpersonal skills. _**You are extremely comfortable taking in-coming and making outgoing telephone calls. You are deeply committed to customer service, can build and maintain relationships with customers, vendors, and internal teams. You have excellent written and verbal communication skills.

**What we have to offer**:
We foster a supportive work environment where we are committed to the growth and development of our employees. You will have the opportunity to collaborate with a skilled team, some of whom have been integral members of our organization for many years. We empower our employees to make decisions, to learn from their mistakes, and to reach further in their career with us. Additionally, we provide:

- A comprehensive health benefits package, paid for by the company.
- Life insurance, short-term and long-term disability.
- Paid vacation and holidays
- Employee Assistance Program
- Education reimbursement
- Employee discounts
- And much more

**_If you require a disability-related accommodation to participate in the recruitment process_**_, please contact us directly. Marks Supply will consult with all applicants with disabilities who request accommodation during the recruitment process to ensure that the accommodation provided considers the applicant’s individual accessibility needs._

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