Office Manager
3 months ago
**Transforming Lives, Leading Teams: Be Our Next Office Manager** GraceMed is hiring an Office Manager to join our team in Oakville
GraceMed is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, hormonal health services, and medical-grade skincare in multiple locations. Our purpose is to help a growing number of patients realize their true self. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients.
**Why Join Our Team**:
- **_Rewards that grow: _**Competitive compensation and commission rewards. Team member group benefits program plus discounts on medical-grade skin care and aesthetic services.
- **_Strength in harmony_**_: _Warm and personable team-based atmosphere. Work alongside a team of skilled professionals with access to a variety of treatments to help our patients achieve exceptional outcomes.
- **_Learn from the best: _**Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities to master the latest treatments, techniques, and cutting-edge devices.
**What you’ll do**:
As the Office Manager, you will be hands-on with our administration and operations and contribute to the overall efficiency and success of the clinic. In collaboration with the Regional Director, you will support the team in achieving their daily, weekly, monthly, and annual sales targets. Your role involves ensuring that the practice adheres to GraceMed's luxury service model, inspiring exceptional patient outcomes, and effectively.
- _Administration Leadership:_ Create and maintain systems and processes to create ease throughout the day, ultimately leading to ease and efficiency for our Patient Coordinators and Clients.
- _Patient Experience Champion: _Ensure our clients receive a Very Important Client experience from the moment they walk in the door. Provide regular feedback to the Regional Director on ways to enhance patient experience and improve clinic flow.
- _Operations Excellence: _Support the management of the day-to-day clinic operations, including patient flow, scheduling, and staff coordination. Manage the coordination and clinic flow; scheduling appointments efficiently to optimize the time and schedule of treatment providers and minimize gaps.
- _Strategic Planning: _Collaborate with the Regional Director to implement strategies for growth and success. Monitor the Key Performance Indicators (KPIs) to identify trends, opportunities, and deficiencies.
**What you will bring along**:
- Previous experience in office management, preferably in a healthcare setting, is highly desirable.
- Experience with OHIP billing procedures, billing codes and regulations is essential.
- Proven track record of meeting and achieving goals/targets, with a focus on cost control skills.
- Preferred experience in the private practice sector.
- University degree in business or a related field of study, or an equivalent combination of education and work experience.
- Experience working with budgets, profit and loss (P/L) statements, and reporting is preferred.
- Knowledge of point-of-sale transactions is an asset.
- Experience with practice management software and patient engagement software is required.
- Exceptional organizational skills with a focus on time management and prioritization.
- Demonstrated leadership and people management skills and experience.
- Outstanding communication skills, including verbal, listening, and information sharing.
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