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Bilingual Client Representative

5 months ago

Montréal, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Bilingual Client Representative

**What is the opportunity?**

In this role, you will be the client’s primary point of contact for all day-to-day Clients related operational queries, liaising internally with various operational teams to ensure our clients receive an exceptional experience.

**What will you do?**
- Point of contact for servicing our clients and interacting with the market and other providers
- Provides critical support for all day-to-day Clients related operational issues & queries
- Answering all Clients enquires as experts in their field
- Understanding of client processing
- Participation in virtual client teams, representing Client Operations
- Direct liaison with other operational teams to resolve daily operational issues
- Provide support to other internal teams as defined in SLA.
- Global understanding of customer expectations and satisfactions levels
- Audit coordination and follow up

**What do you need to succeed?**

**Must-have**
- University degree (preferred)
- Appropriate languages competencies
- Industry related courses
- Client service experience
- Proven track record in leading initiatives, managing cross-functional relationships
- Preferably 3-5 years relevant working experience
- Investor service operations experience

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
- Opportunity to obtain hands-on experience throughout your role
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation

**Job Summary**

**Address**:
MONTRÉAL, Quebec, Canada

**City**:
CAN-QC-MONTRÉAL

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Investor and Treasury Services

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-01-05-08:00

**Application Deadline**:
2023-01-19-08:00

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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