Bilingual Customer Service Representative
6 months ago
**Bilingual Customer Care Representative**
Are you a pet lover with exceptional communication skills in both English and French? Join our dedicated team at Les Anges Gardiennes, a leading pet care company located near Saint Henri Metro. We are seeking a passionate and empathetic Bilingual Customer Care Representative to provide top-notch service to our valued clients.
**Position**:Bilingual Customer Care Representative
**Location**:Near Saint Henri Metro
**Work Schedule**: Full-time, Monday to Friday
**Shift Options**:
- 7:00 AM to 3:00 PM
- 12:00 PM to 8:00 PM
**Responsibilities**:
- Handle furry guest check-in and check-out procedures with care and attention.
- Assist clients in scheduling Angels for various pet care services, including walking, grooming, and boarding.
- Provide accurate and detailed information about our company's services, policies, and procedures.
- Handle and resolve customer complaints, ensuring a high level of customer satisfaction.
- Maintain customer records and update relevant information in our database.
- Collaborate with other team members to ensure efficient problem-solving and smooth operations.
- Upsell and cross-sell additional services to customers when appropriate.
**Qualifications**:
- Fluency in both English and French (spoken and written) is a must.
- Previous customer service experience, preferably in the pet care industry.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using customer service software and databases.
- Positive attitude and genuine love for pets.
**Benefits**:
- Competitive salary and benefits package.
- Opportunity to work in a pet-friendly environment.
- Join a supportive and passionate team of pet enthusiasts.
- Continuous learning and professional development opportunities.
**To Apply**:
*Join Les Anges Gardiennes and help us provide top-tier care for our furry friends and their loving owners. Ultimately decreasing the number of abandoned animals in our community. *
**Job Types**: Full-time, Permanent
**Salary**: $17.00-$20.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Store discount
- Vision care
Schedule:
- Monday to Friday
Work Location: In person
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