Bilingual Client Account Representative
7 months ago
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
**Working Arrangement**
Hybrid
Customer satisfaction and loyalty are essential to the success of the Group Retirement Solutions business. This position is responsible for supporting all Customer Experience areas and Field offices with respect to services for a dedicated block of clients within Plan Sponsor Services. The Client Account Representative (CAR) is the single point of contact for day to day service in the organization. The CAR is accountable for ensuring any service related issues are managed within specified timeframes and organizing all resources required to deliver the best customer experience. This includes successfully resoling any issues, The CAR is responsible for devising and implementing effective solutions that enhance the service experience in the short and long term.
The CAR will manage clients in partnership with the Field offices and communicates with partners across the business for convergence clients. The Representative will work closely with other Customer Experience teams as they manage activities related to their assigned group of clients.
Key Responsibilities:
- Provide high quality service for a select block of challenging cases by responding effectively to customers’ questions, issues, and problems (written and verbal responses). Customers may include internal partners, plan sponsors, and plan members.
- Accountable for initial investigation of operational errors within Plan Sponsor Services
- Coordinate (with cross functional areas) to deliver client solutions - providing a single point of contact for service.
- Support external clients and internal clients by providing knowledge and expertise ; may be called upon to attend face-to-face meetings with Plan Sponsors.
- Develop ‘win-win’ solutions to complex problems under tight deadlines; manage boundaries between customer base so roles are clear, workflow is smooth, and service is seamless.
- Communicate within the client environment to actively prevent errors and ensure all relevant parties are current and informed on case issues.
- Identify trends in issues and errors, make recommendations for process changes to mitigate reoccurrence in the future (and include working with client on processes/best practices to provide quality work).
- Serve as primary intake for reconciliation requests: provides support for internal areas to understand requirements plus expected outcomes and work with client to manage expectations - advocating for successful resolution.
Qualifications:
- Strong Customer Service experience demonstrating proven ability to manage and foster relationships with both internal and external partners
- Strong knowledge of workflows, procedures, and the functionalities, complexities and limitations of GRS systems
- Good understanding of applicable legislation and/or privacy regulations and guidelines
- Thorough knowledge of the area’s business, systems, and procedures. Ability to understand and align work to Customer objectives. Proven ability to quickly and easily adapt to changes to meet customer needs.
- Demonstrated strength at evaluating feasibility or practicality of ideas. Can assess risk and trade-offs. Makes informed and timely decisions.
- Good negotiating and influencing Skills
- Proven ability to quickly and easily adapt to changes within the business and organization. Can easily move from supporting one assignment to another
- Innovative thinker. Generates new and unique ideas, approaches and solutions to problems and opportunities. Openly questions traditional assumptions and procedures
- Takes first steps to act on ideas and opportunities before being asked or forced to by events. Commits to a course of action in the face of risks and uncertainty. Takes personal responsibility for making decisions or engaging resources
- Great Teammate, seeks out ways to improve team dynamics IFIC, CSC or RPA Designation or working toward RPA designation is an asset
- Strong interpersonal, communication skills and presentation skills
- Strong math skills used to reconcile financial reports and work with Financial data
- Proficient understanding of excel and word based programs including PowerPoint
**About Manulife and John Hancock**
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as Jo
-
Bilingual Client Account Representative
3 weeks ago
Montréal, Canada Manulife Full timeCustomer satisfaction and loyalty are essential to the success of the Group Retirement Solutions business. This position is responsible for supporting all Customer Experience areas and Field offices with respect to services for a dedicated block of clients within Plan Sponsor Services. The Client Account Representative (CAR) is the single point of contact...
-
Client Services Representative
3 weeks ago
Montréal, Canada Royal Bank of Canada Full time**Job Summary** **What is the opportunity?** As a Senior Client Representative, you will be accountable for providing high quality client service to an assigned group of clients through the management of day-to-day account activity, ensuring that client service is a priority when dealing with and responding to day-to-day queries and requests. You will...
-
Account Representative, Bilingual
7 months ago
Montréal, Canada Uber Full time**About the Role** Uber Eats is looking for a dynamic and results-driven Account Representative to join our team. As an Account Representative, you will play a crucial role in growing our partnerships and maintaining strong relationships with restaurant partners. We are seeking individuals with a background in sales and account management, along with a...
-
Bilingual Client Account Representative
3 months ago
Montréal, QC, Canada Manulife Full timeCustomer satisfaction and loyalty are essential to the success of the Group Retirement Solutions business. This position is responsible for supporting all Customer Experience areas and Field offices with respect to services for a dedicated block of clients within Plan Sponsor Services. The Client Account Representative (CAR) is the single point of contact...
-
Bilingual Client Account Representative
4 months ago
Montréal, QC, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Bilingual Client Account Representative
3 months ago
Montréal, QC, Canada Manulife Full timeCustomer satisfaction and loyalty are essential to the success of the Group Retirement Solutions business. This position is responsible for supporting all Customer Experience areas and Field offices with respect to services for a dedicated block of clients within Plan Sponsor Services. The Client Account Representative (CAR) is the single point of contact...
-
Bilingual Client Services Representative
5 months ago
Montréal, QC, Canada Pure Strategic Marketing Full time**Client Service and Support Representative** We are seeking responsible and motivated team players to join our client services department. We have 2 roles that we are currently hiring for, Processing Agent and Customer Service Agent. For both roles we provide extensive training for the first 3 weeks on the job to get you settled. **How you’ll Make an...
-
Bilingual Client Account Coordinator
6 months ago
Montréal, Canada Fuze HR Solutions Inc (Internal) Full time**Job Summary**: We are looking to hire a** Bilingual Client Account Coordinator** to support our National Account Manager. This is a great opportunity for energetic, motivated, administrative professionals who enjoys making sure their clients’ needs are attended, and offer amazing customer service and support to team members and all internal and external...
-
Client Account Representative
7 months ago
Montréal, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Bilingual Customer Service Representative
2 days ago
Montréal, Canada Robertson and Company Full timeOur client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Representative to join our...
-
Bilingual Account Lead
7 months ago
Montréal, Canada CBI Health Full time**Bilingual Account Lead** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous...
-
Accounting Representative
6 months ago
Montréal, Canada MEDLOG Transport & Logistics Full time**Company Description** MEDLOG is a one-stop shop for global inland solutions. We dedicate ourselves daily to be the most customer centric, reliable and resourceful logistics and supply chain provider, engaged in providing customizable logistics solutions in order to help our customers get their goods to market rapidly and, in a cost, effective manner. The...
-
Account Representative, UBER Eats
4 days ago
Montréal, Canada Uber Full time**About the Role** Uber Eats is looking for a dynamic and results-driven Account Representative to join our team. As an Account Representative, you will play a crucial role in growing our partnerships and maintaining strong relationships with restaurant partners. We are seeking individuals with a background in sales and account management, along with a...
-
Bilingual Account Manager
7 months ago
Montréal, Canada Palliser Full timeTitle: Bilingual Account Manager Department: Sales Employment Type: Permanent, Full Time Location: Montreal, Quebec **Who Are We?** Founded in 1944 by A.A. DeFehr in Winnipeg, Palliser has grown into one of North America's leading furniture manufacturers. We value our clients, our communities, our natural environment and providing the best customer...
-
Bilingual Account Manager
7 months ago
Montréal, Canada Palliser Full time**Title**: Bilingual Account Manager **Department**: Sales **Employment Type**: Permanent, Full Time **Location**:Montreal, Quebec **Who Are We?** Founded in 1944 by A.A. DeFehr in Winnipeg, Palliser has grown into one of North America's leading furniture manufacturers. We value our clients, our communities, our natural environment and providing the best...
-
Bilingual Customer Service Representative
2 months ago
Montréal, QC, Canada Lexia Communications Inc. Full time**Lexia Communications Inc. is looking for a Full-Time Bilingual Customer Service Representative in Montréal, QC** **Must be Fluent in English and French** **Duties**: - Office Administrative duties - Dispatch duties - Organize files and keep month-to-month invoice records - Create/collect new and pending invoices from clients - Checking the schedule of...
-
Montréal, Canada Purple Sales Solutions Inc. Full time**About Purple Sales Solutions** At Purple Sales Solutions, we help Technology Companies grow faster in the territory of their choice, in the United States, Canada or Europe. We provide B2B Lead Generation and Sales services such as appointment setting and sales outsourcing. We manage global operations from Toronto, with offices in Montreal and a presence...
-
Montréal, Canada Purple Sales Solutions Inc. Full time**About Purple Sales Solutions** At Purple Sales Solutions, we help Technology Companies grow faster in the territory of their choice, in the United States, Canada or Europe. We provide B2B Lead Generation and Sales services such as appointment setting and sales outsourcing. We manage global operations from Toronto, with offices in Montreal and a presence...
-
Sales Representative
7 months ago
Montréal, Canada Intertek Full time**Sales Representative - (Bilingual), Montreal, QC** Intertek, a Nationally Recognized Testing Lab (NRTL) and leading provider of ATIC (Assurance, Testing, Inspection, and Certification) Services to many of the world’s leading brands and companies, is actively seeking a **Sales Representative **to join our Electrical team to support the **Montreal...
-
Bilingual EHS Client Services Representative
7 months ago
Montréal, Canada RiskCheck Inc. Full time**Responsibilities**: - In collaboration with the Account Manager, providing ongoing assistance to address the assigned client accounts needs and their day-to-day management. - Maintaining the internal and Client system database up to date and current with the Client information and annual Audit findings. - Ongoing monitoring of the clients' compliance...
