Bilingual Customer Service Representative

1 week ago

Montréal QC, Canada Fuze HR Solutions Inc Full time

Fuze HR is looking for **Customer service representatives.** The agents will be responsible for ensuring the satisfaction of internal and external customers, customer requests, offering alternatives if necessary, etc.

Available schedules currently are:
9am-5pm or 4pm-midnight

**Salary**: 18.50 $/hour

**Main tasks of the Customer Service Representative**:

- Increasing brand loyalty by providing effective solutions to resolve unsatisfactory service issues in accordance with established policies and procedures
- Offering exceptional first level technical and general support to stores
- Documenting, tracking and following through on all Customer Service conversations
- Supporting ecommerce sales with effective communication to customers as it relates to the product, promotions, returns and exchanges policies
- Identifying opportunities for improvement within the current Customer Service practices and systems
- Identifying opportunities to increase brand loyalty
- Participating in special projects as required

**Requirements for the Customer Service Representative**:

- Availability to work different shifts such as days, evenings, weekends and holidays
- Highly customer service oriented, passionate about problem-solving
- Excellent verbal communication and writing abilities
- College degree (DEC, Technical diploma, Community college diploma)
- At least 1 year of experience in a customer service role in a Contact Centre environment
- Strong computer skills
- Bilingual (French and English) written and spoken
- Retail and/or Sales experience (asset)Fuze HR est à la recherche de représentants du service client. Les agents seront responsables d'assurer la satisfaction des clients internes et externes, de répondre aux demandes des clients, d'offrir des alternatives si nécessaire, etc.

Les horaires disponibles actuellement sont:
9h-17h ou 16h-minuit.

Salaire : 18,50 $/heure

Principales tâches du représentant du service client:

- Travailler dans un centre de contact, traiter tous les courriels, chats en direct et appels téléphoniques des clients de manière rapide et courtoise.
- Augmenter la fidélité à la marque en fournissant des solutions efficaces pour résoudre les problèmes de service insatisfaisants conformément aux politiques et procédures établies.
- Offrir un support technique et général de premier niveau exceptionnel aux magasins.
- Documenter, suivre et faire le suivi de toutes les conversations du service client.
- Soutenir les ventes en ligne avec une communication efficace aux clients concernant les produits, les promotions, les politiques de retours et d'échanges.
- Identifier les opportunités d'amélioration dans les pratiques et systèmes actuels du service client.
- Identifier les opportunités d'augmenter la fidélité à la marque.
- Participer à des projets spéciaux selon les besoins.

Exigences pour le poste de représentant du service client:

- Disponibilité pour travailler à différents horaires tels que les jours, soirées, week-ends et jours fériés.
- Fortement orienté service client, passionné par la résolution de problèmes.
- Excellentes capacités de communication verbale et écrite.
- Diplôme collégial (DEC, diplôme technique, diplôme de collège communautaire).
- Au moins 1 an d'expérience dans un rôle de service client dans un centre de contact.
- Solides compétences en informatique.
- Bilingue (français et anglais) à l'écrit et à l'oral.
- Expérience en vente au détail et/ou en vente (atout).

QPQC

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