Guest Insight Coordinator

6 months ago

Blue Mountains, Canada Blue Mountain Resort Full time

Seasonal (Seasonal)

**WHAT'S IN IT FOR ME?**

Resort Perks:

- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations
- Alterra Mountain Passes for your family
- Access to purchase one 5x7 Pass for $1; share with a friend
- 50% off an unlimited number of Blue Mountain Lift tickets. 50% off an unlimited number of Ikon Resort Lift Tickets.
- Free rentals;
- Staff priced meals &Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

The Guest Insight Coordinator is responsible for providing responses to on-site Guests via digital communication platforms, gathering information from guests in post departure surveys, supporting the mailing program and all season pass related responsibilities and for supporting the administrative function of preparing for day group guests.

**Hourly rate of pay starts at $20.50/hour**
- **Potential for extension past March**

**WHAT WILL I BE DOING?**
- Reports on recreation-based guest feedback. Provides input/insight into the development of communications tools based on feedback from guests.
- As directed by Supervisor, provides support to the Season Pass Program, including management of Staff Pass data and administrative functions related to our local pass products.
- As directed by the Supervisor, provides support to the Group Facilitation Program; includes ticket printing.

**WHAT DO WE NEED FROM YOU?**
- Self-motivated and energetic.
- 1-2 years of experience working in Blue Mountain Guest Services, Contact Centre and/or hotel Front Desk preferred.
- Working knowledge of RTP point of sale system is an asset.
- Strong communication skills, both verbal and written.
- Team oriented with a friendly, cheerful, positive, professional, and animated demeanor.
- Recognizing areas of opportunity for improvement and taking self-direct action to correct.
Enjoys handling several tasks simultaneously.
-

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world's largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination's unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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