Coordinator, Guest Insight

2 months ago

Blue Mountains, Canada Blue Mountain Resort Full time

Seasonal (Seasonal)
**WHAT'S IN IT FOR ME?**

Resort Perks:

- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations
- Alterra Mountain Passes for your family
- Discounts on Blue Mountain Lift tickets.
- Free rentals;
- Staff priced meals &Starbucks treats;
- Staff room rates at all our hotels;Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more
- **Hourly Rate: $20.91**:

- ** Full Time Hours**:

- ** Seasonal (December 2024 till March 2025)**

The Guest Insight Coordinator is responsible for providing responses to on-site Guests via digital communication platforms, gathering information from guests in post departure surveys, supporting the mailing program and all season pass related responsibilities and for supporting the administrative function of preparing for day group Guests.

**WHAT WILL I BE DOING?**
- Reports on recreation-based guest feedback. Provides input/insight into the development of communications tools based on feedback from guests.
- As directed by Supervisor, provides support to the Season Pass Program, including management of Staff Pass data and administrative functions related to our local pass products.
- As directed by the Supervisor, provides support to the Group Facilitation Program; includes ticket printing,

**WHAT DO WE WANT FROM YOU?**
- 1-2 years of experience working in a guest facing role
- Working knowledge of RTP point of sale system is an asset.
- Strong communication skills, both verbal and written.
- Team oriented with a friendly, cheerful, positive, professional, and animated demeanor.

**AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE**

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

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