Human Resources Manager

6 months ago

Ottawa, Canada CCTS-CPRST Full time

**Title**: Human Resources Manager

**Job Type**: Permanent, full-time, with benefits

**Salary**: Starting at 90,000.00 per year - commensurate with experience, with excellent benefits

At the CCTS, our mandate is to review and resolve telecommunications and television complaints after interaction between the customer and their service provider has failed to produce a satisfactory outcome. The CCTS provides a free and impartial service to customers across Canada.

We represent an organization of unbiased, fair, and highly dedicated professionals who understand the needs of disputing parties, and who diligently investigate and work towards resolutions that reflect and respect the needs of both parties.

**Our Culture**:
With our offices located in our nation’s beautiful capital, the CCTS is a dynamic and growing organization that highly values its people. We foster a workplace that is **supportive** and emphasizes the importance of **work-life balance**. We value diversity and we strongly believe in supporting the growth and development of our employees, who come from varied personal and professional backgrounds.

The environment, both onsite and in the virtual world, is welcoming, collegial, collaborative and team oriented. At this time, CCTS employees in the Ottawa region are working in a hybrid work model.

**Your Role**:
The Human Resources Manager is responsible for overseeing a team of HR Generalists and ensuring the effective and efficient delivery of day-to-day HR operations. The Manager supports the HR Director to ensure that HR is aligned with and meeting organizational priorities and goals.

**Your Responsibilities**:

- Support the development and active implementation of key strategic HR initiatives, policies and programs
- Oversee a small team of HR Generalists, providing guidance, coaching and support in many of the functional areas of HR, including recruitment, onboarding and offboarding, employee relations, leave and accommodation administration, benefits administration, recognition and wellness, etc.
- Manage the workflow and work distribution of the team to ensure objectives are being met
- Provide guidance and support to managers and team leads across the organization on best practices for addressing employee issues such as disciplinary action, progressive discipline, attendance, conflict resolution and terminations
- Oversee and promote the employee performance framework that includes regular and ongoing coaching and feedback and a supportive performance improvement approach
- Directly manage complex employee relations issues and concerns
- With the support of the team, responsible for the maintenance and functioning of the HRIS system, ensuring accuracy of information and preparation of reports
- Ensure HR compliance with health & safety, employment, and record keeping requirements
- Active participant in the CCTS DEI Committee, lead DEI related HR initiatives
- Work closely with the Director in the areas of job design and evaluation, compensation management, and talent development
- Provide recommendations on how to improve effectiveness and efficiency of the HR team, as well as recommendations on how to continue to build upon the overall existing HR framework
- Support the Director, and others within the organization, on key projects and initiatives as they develop
- You have a **minimum of 5 years’ experience in a senior generalist human resources role**, with a minimum of 2 years’ experience in a supervisory/management role
- You have **relevant post-secondary education**, such as a degree in Human Resources or Business Administration, or an equivalent of education and experience
- You are bilingual and have excellent **communication skills**, both verbal and written in English and French, while French is not required, this is highly preferred You have previous demonstrated **experience coaching and mentoring** both employees and leaders
- You have achieved your **CHRP/CHRL** designation or are actively working towards this
- You have previous experience managing and maximizing benefits of an **HRIS** (currently using HUMI), and a basic understanding of payroll systems
- You have very strong interest and ability to keep up to date with **applicable employment legislation** including Ontario Employment Standards, Occupational Health and Safety, Accessibility for Ontarians with Disabilities, Human Rights and if you also have knowledge of Quebec legislation in these areas that is a strong asset

You have a strong general understanding in **MS Office**, including Outlook, Excel, Word, and Teams

If you have knowledge of the telecommunications and/or broadcasting industry, in particular customer complaints, that would be an asset, but it is not necessary for success in this role.

They are able to quickly troubleshoot a variety of HR Issues, and a strong ability to delegate to and empower their team. There are adaptable and able to embrace change, as well as champion this for

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