IT Support Specialist

5 months ago

Hamilton, Canada Rygiel Supports for Community Living Full time

**RYGIEL **_Supports for Community Living _**is currently recruiting for an IT Support Specialist.

**Reporting to: Manager of Finance**

**Location: Onsite/Main Office Locations across Hamilton Mountain**

**Hours**: 24 hours per week (Perm. Part-time)**

RYGIEL Supports for Community Living serves people who have a developmental disability and multiple handicaps. The services are determined by a person’s individual needs and are designed to enable each person to be a fully participatory member of the community.

At RYGIEL our vision is that every person we support will have a full and meaningful life, which means having a home, relationships of all kinds, and a variety of socially valued roles.

**Overall Purpose of the Position**:
The IT Support Specialist will be responsible for the day-to-day IT operations including: maintaining, updating user interfaces, networks and software.

This role will be expected to work as a team member within Rygiel Supports for Community Living in a way that continually strengthens the health of the organization and contributes to the vision through effective deployment and maintenance of Information Technology services and programs. All aspects of the job are to be completed consistent with the agency values and beliefs.

**Job Duties & Responsibilities**:

- Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware on-site, by telephone and online for remote users.
- Analyze, troubleshoot and resolve technology issues in a timely manner.
- Create and manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
- Provide general computer training for administrative and home support staff as required.
- Become familiar with house locations and IT functions required at each home.
- Deploy workstations, laptops, servers, printers, scanners, local firewalls, encryption systems and all host security systems.
- Install, configure, test, maintain, monitor and troubleshoot associated end network hardware, peripheral devices, printing/scanning devices, presentation equipment and mobile devices.
- Install, configure, test, maintain, monitor and troubleshoot associated end user software networking products.
- Maintain accurate records of completed and pending IT jobs using a ticketing system (Maintenance Care).
- When required, escalate incidents and/or problems appropriately.
- Create and maintain troubleshooting self-help guidelines for computers, printers, tablets and internet issues.
- Perform day-to-day network maintenance such as ensuring adequate file server space and virus detection.
- Administer the agency website and intranet site.
- Monitor internet usage within the office and home locations.
- Track and maintain inventory of IT equipment including computers, laptops, tablets, cameras, etc.
- Other duties as assigned.

**Education & Experience**:

- A Diploma or Bachelor’s Degree in IT Administration, Information Technology, IT Network Infrastructure, Computer Science, or related field is required.
- Familiarity with helpdesk ticketing systems.
- Experience with troubleshooting issues related to printers, photocopiers and computer software.
- Experience with drafting self-help documentation.
- Experience working in the area of health care or related non-profit sector is an asset.
- Bilingualism (French/English) is an asset.

**Skills & Requirements**:

- Up-to-date knowledge regarding systems hardware, software and security (Windows, Microsoft (365), Exchange are required).
- Strong communication skills and ability to be an effective member of a team.
- Strong organization, problem solving and time management skills, including the ability to properly prioritize assigned tasks.
- Must possess a current driver’s license, proof of vehicle insurance and have access to a personal vehicle to be able to travel to work sites throughout the city as required.
- A current and original copy of a satisfactory Criminal Records Check including vulnerable sector is required upon start of employment.
- Proof of Covid-19 vaccination is required.

RYGIEL Supports for Community Living

Attention: Human Resources

220 Cranbrook Drive, Hamilton, ON L9C 5V7

**RYGIEL **_Supports for Community Living_** **is an equal opportunity employer.

We thank all applicants, however, only those selected for interviews will be contacted.

No telephone calls please.

Late applicants will not be considered.

**_
Rygiel is committed to providing an accessible workplace, in support of the Accessibility for Ontarians with Disabilities Act (AODA 2005), and the Human Rights Code (RSO 1990). Should an applicant require accommodation at any point during the recruitment process or during employment, the individual is invited to communicate and discuss their requirements with Rygiel’s Human Resources representative. Rygiel will provide, or a

  • Office Support Specialist

    2 weeks ago

    Hamilton, Ontario, Canada Beleva Support Services Full time

    At Beleva Support Services, we are seeking an experienced Office Administrator to join our team. The successful candidate will be responsible for providing administrative support to our office, ensuring the smooth operation of our daily activities.Key ResponsibilitiesDelegate tasks to office support staff and establish work priorities to ensure procedures...

  • Office Support Specialist

    3 weeks ago

    Hamilton, Ontario, Canada Beleva Support Services Full time

    Job Summary: We are seeking an experienced Office Administrator to join our team at Beleva Support Services. The successful candidate will be responsible for providing administrative support to our office, including tasks such as data entry, report preparation, and staff training.Key Responsibilities:Delegate work to office support staff and establish work...

  • Office Support Specialist

    2 weeks ago

    Hamilton, Ontario, Canada Beleva Support Services Full time

    Job SummaryWe are seeking an experienced Office Administrator to join our team at Beleva Support Services. The successful candidate will be responsible for providing administrative support to our office, ensuring the smooth operation of our daily activities.Key ResponsibilitiesDelegate tasks to office support staff and establish work priorities to ensure...

  • Office Support Specialist

    1 week ago

    Hamilton, Ontario, Canada Beleva Support Services Full time

    We are seeking a highly skilled Office Administrator to join our team at Beleva Support Services.Key ResponsibilitiesEducation and TrainingBachelor's degree in a relevant fieldAdministrative TasksDelegate work to office support staffEstablish work priorities and ensure procedures are followed and deadlines are metCarry out administrative activities of the...

  • IT Support Specialist

    4 weeks ago

    Hamilton, Ontario, Canada CB Canada Full time

    Job Title: IT Support SpecialistAt Great Canadian Entertainment, we are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our employees and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical...

  • IT Support Specialist

    4 weeks ago

    Hamilton, Ontario, Canada CB Canada Full time

    Job Title: IT Support SpecialistAt Great Canadian Entertainment, we are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our employees and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical...

  • Administrative Support Specialist

    3 weeks ago

    Hamilton, Ontario, Canada Golf Links Dental Full time

    We are seeking an organized and reliable Administrative Support Specialist to join our team at Golf Links Dental. As an Administrative Support Specialist, you will be responsible for coordinating the flow of information within the team, directing and controlling daily operations, and scheduling appointments. You will also be responsible for answering...

  • IT Support Specialist

    5 months ago

    Hamilton, Canada Morison Insurance Brokers Inc. Full time

    **IT Support Specialist** **Location**: Hamilton, Ontario **About Morison Insurance**: At Morison Insurance, our team shapes who we are and the excellent service we provide our customers. We are a values-based company, which means all our decisions and day-to-day operations are based on our 5 core values: Go Beyond, Evolve, Own It, Our Promise,...

  • Administrative Support Specialist

    3 weeks ago

    Hamilton, Ontario, Canada BITTS Testing Services Inc. Full time

    We are seeking an Administrative Support Specialist to join our team at Wheeler's Convenience Esso. As an Administrative Support Specialist, you will be responsible for implementing new administrative procedures, reviewing and evaluating existing procedures, and establishing work priorities to ensure deadlines are met.The ideal candidate will have a...

  • Healthcare Support Specialist

    4 weeks ago

    Hamilton, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Patient Care AssistantAbout the Role:We are seeking a highly organized and detail-oriented Patient Care Assistant to join our team at Home and Community Care Support Services. As a valued member of our team, you will provide support to our assigned team in their daily activities to ensure that patients receive prompt and effective customer...

  • Healthcare Support Specialist

    4 weeks ago

    Hamilton, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Patient Care AssistantAbout the Role:We are seeking a highly organized and detail-oriented Patient Care Assistant to join our team at Home and Community Care Support Services. As a valued member of our team, you will provide support to our assigned team in their daily activities to ensure that patients receive prompt and effective customer...

  • Technical Support Specialist

    4 weeks ago

    Hamilton, Ontario, Canada Eisa Trading Inc. Full time

    Job Title: Technical Support SpecialistEisa Trading Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and employees.Key Responsibilities:Respond to technical inquiries and resolve issues related to computer...

  • Healthcare Support Specialist

    1 month ago

    Hamilton, Ontario, Canada Home and Community Care Support Services Full time

    About Our TeamAt Home and Community Care Support Services, we're dedicated to providing exceptional care to our patients. As a valued member of our team, you'll play a crucial role in delivering connected, accessible, patient-centred care.Your MissionAs a Patient Care Assistant, you'll provide support to our assigned team in their daily activities, ensuring...

  • Healthcare Support Specialist

    1 month ago

    Hamilton, Ontario, Canada Home and Community Care Support Services Full time

    About Our TeamAt Home and Community Care Support Services, we're dedicated to providing exceptional care to our patients. As a valued member of our team, you'll play a crucial role in delivering connected, accessible, patient-centred care.Your MissionAs a Patient Care Assistant, you'll provide support to our assigned team in their daily activities, ensuring...

  • Healthcare Support Specialist

    4 weeks ago

    Hamilton, Ontario, Canada MindJeweller Services Inc. Full time

    Job Title: Healthcare Support SpecialistWe are seeking a skilled and compassionate Healthcare Support Specialist to join our team at MindJeweller Services Inc.Job Summary:The Healthcare Support Specialist will provide high-quality patient care and support to individuals in various settings, including their homes and healthcare facilities. This role requires...

  • Healthcare Support Specialist

    4 weeks ago

    Hamilton, Ontario, Canada MindJeweller Services Inc. Full time

    Job Title: Healthcare Support SpecialistWe are seeking a skilled and compassionate Healthcare Support Specialist to join our team at MindJeweller Services Inc.Job Summary:The Healthcare Support Specialist will provide high-quality patient care and support to individuals in various settings, including their homes and healthcare facilities. This role requires...

  • Technical Support Specialist

    4 weeks ago

    Hamilton, Ontario, Canada Eisa Trading Inc. Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Eisa Trading Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and employees.Key Responsibilities:Respond to technical inquiries and resolve issues related to...

  • Technical Support Specialist

    4 weeks ago

    Hamilton, Ontario, Canada Eisa Trading Inc. Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Eisa Trading Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and employees.Key Responsibilities:Respond to technical inquiries and resolve issues related to...

  • Healthcare Support Specialist

    4 weeks ago

    Hamilton, Ontario, Canada MindJeweller Services Inc. Full time

    Job Title: Healthcare Support SpecialistWe are seeking a skilled and compassionate Healthcare Support Specialist to join our team at MindJeweller Services Inc.Job Summary:The Healthcare Support Specialist will provide high-quality patient care and support to individuals in various settings, including their homes and care facilities. The ideal candidate will...

  • Administrative Support Specialist

    2 weeks ago

    Hamilton, Ontario, Canada Physio-Care Services Full time

    We are seeking an Administrative Support Specialist to join our team at Physio-Care Services. As an Administrative Support Specialist, you will be responsible for providing administrative support to our healthcare operations team. This includes scheduling and confirming appointments, answering telephone and electronic enquiries, and maintaining inventory of...