IT Support Specialist

6 months ago

Hamilton, Canada Morison Insurance Brokers Inc. Full time

**IT Support Specialist**

**Location**: Hamilton, Ontario

**About Morison Insurance**:
At Morison Insurance, our team shapes who we are and the excellent service we provide our customers. We are a values-based company, which means all our decisions and day-to-day operations are based on our 5 core values: Go Beyond, Evolve, Own It, Our Promise, Unified.

Morison Insurance is a family-owned and operated business. Over the past 30 years, our company has grown from one office with 3 employees in downtown Hamilton, to 100 employees in 7 offices across Southern Ontario.

We are currently seeking a team member who exemplifies and believes in our values to join our team as an **IT Support Specialist**

This role is based out of our Hamilton location, and is 5 days/week on-site.

**Position Responsibilities**:
Reporting directly to the IT Manager, the IT Support Specialist provides support to the entire Morison Insurance Team.
- Assist users in troubleshooting common computer issues or concerns
- Reply to requests for information technology services, repairs, support, inquires or complaints
- Use a computer tracking system to manage new tickets
- Make recommendations to improve computer systems
- Provide documentation for customer support inquiries and resolutions
- Upgrade and manage systems to ensure they are operating effectively and efficiently
- Implement new business and productivity software
- Train staff on new software, systems and best practices
- Maintain and back up security databases
- Other IT and admin tasks as required

**Skills and Requirements For You To Succeed**:

- Strong analytical skills
- Good written and verbal communication skills
- Demonstrated proactive approaches to problem-solving with strong decision-making capability
- Exceptional attention to detail to ensure integrity of both data and employment information
- Critical thinking skills and ability to exercise discretion and judgment when handling confidential/sensitive information
- Proven track record of setting priorities and consistently keeping commitments
- Strong Technical skills
- Good customer service and interpersonal skills.
- Good initiative and self-starter skills.
- Has access to a vehicle and able to travel to other branches within the organization. (in office environment)
- Be willing to continue to upgrade education in the Information & Technology field
- Experience with MS365, EPIC and Microsoft Office 2016 is an asset

**Values We Live By**:

- Go Beyond - Be exceptional, shine brightly
- Evolve - Think outside the box
- Own It - Empowered to deliver
- Our Promise - Do the right thing
- Unified - Together as one

**What We Offer**:

- Competitive salary
- 4 weeks of vacation
- RRSP Matching Plan
- Group Benefits Plan (health, dental, vision)
- Employee Assistance Program
- Paid personal days and extra days off at Christmas
- Monday to Friday work schedule - 8:30 am to 4:30 pm
- Our offices close early on Fridays of long weekends from May to October
- Full commission on employee home and auto policies
- Team environment
- Growing insurance brokerage with access to many markets
- Continuing education
- Modern offices and technology that supports teamwork, skills development and collaboration

**Accommodations**:

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