Administrative Operations Specialist

4 days ago

Toronto, Canada CBCRadio-Canada Full time

Job Family Business Support

Primary Location Toronto

Position Language Requirement Bilingual (English / French)

Language Skill Level (Reading) B

Language Skill Level (Writing) B

Language Skill Level (Speaking) B

Status of Employment Permanent

Work schedule(s) Full-time

**Work at CBC/Radio-Canada**

**Behind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.**
- Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T&I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.
- A place with purpose. _CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.

**The opportunity**:

- The newly created T&I administration team, recently centralized into a united group, has the objective to provide cross-functional T&I administrative capabilities and ensure consistency across departments. A team-based approach will foster the sharing of information, skills, goals, tools, priorities and processes with each other, resulting in improved relationships and practices between business units.
- As such, and as a newly existing department within T&I, we require administrative assistance to continue to properly serve our clients’ needs, to help support our own employees, and to act as a liaison between Toronto and Montreal to further implement the integration of our common resources.
- The role of an Operations Specialist is defined by providing exceptional organization, client service and administration support in order to support the activities and operational requirements of T&I.

**In coordination with Sector Specialists, the Operations Specialist acts as an administrative resource for all sectors of T&I, providing support in areas such as**:
- Directly responsible for administrative functions delegated by T&I managers and Sector Specialists, supporting the work of T&I.-
- Participating in organizing and arranging meetings, conferences and staff functions, including making arrangements for accommodations, catering, and facilities.-
- Assisting in procurement and track payment terms, deliverables, and invoices, including office supplies, ergonomic tools, IT devices, etc.-
- Assist in new employee onboarding, as well as coordinating, planning, and tracking sector training requirements in conjunction with the Sector Specialists for the T&I sectors.-
- Booking travel requirements and subsequent claim submissions for management and others.-
- Assist across T&I with the necessary business support services required to ensure standard practices, policies, and procedures are developed and applied consistently.-
- Review and, as required, revise administrative processes to ensure efficient and effective operation of the sectors in coordination with the Sector Specialists and operations team.-
- Maintain T&I information systems, records and project files in coordination with Sector Specialists and operations team.-
- Helping to manage logistics and oversee the deployment of resources and facilities to ensure a dynamic, functional, ergonomic and aesthetic work environment for all areas of T&I.-
- Assisting in special projects, meetings, and committees as required.-
- Liaising with all T&I sectors and facilitate communication between Toronto and Montreal.**As a member of the administration team, the Operations Specialist**:
- Represents and acts as a business knowledge expert on administrative tasks and practices for T&I.-
- Contributes to the development of workflows and best practices in administrative practices for T&I at large.Actively seeks to build and maintain the network of Operations Specialists.-
- Works closely with the T&I Sector Specialists to deliver outstanding client service to T&I.-
- Leverages the collective view on all T&I activities & staff to ensure alignment within the department at large in all areas of administration.-
- Experience performing administrative duties in a comparable business environment-
- Bilingualism (English/French - spoken and written)-
- Excellent interpersonal and communication skills, oral and written-
- Tact, diplomacy, and ability to maintain high levels of discretion and confidentiality are essential-
- Self-motivation, autonomous, self-sufficiency, dynamism, proactivity and organization-
- Broad knowledge and understanding of CBC/Radio-Canada’s, or similar organizational structure and goals, a definite asset-
- Basic knowledge of CBC/Radio-Canada or similar organization’s policies is an asset-
- Experience in database creation and management-
- Ability to work with internal interfac

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