Team Lead Health Services Programs

2 months ago

Calgary, Canada CPKC Full time

**PURPOSE OF THE POSITION**:
The position provides leadership to HS Analysts, Specialists, and Coordinators, guiding the implementation of HS/DM programs and administrative processes. As a strategic partner, the Team Lead offers business-oriented support for all HS/DM programs across various company levels and departments, including Human Resources, Talent Acquisition, Operations, and others, as well as external stakeholders.

The role reports to the Director of Health Services & Disability Management and operates within defined guidelines.

**POSITION ACCOUNTABILITIES**:

- Manages and leads Health Services Specialists, Analysts, and Coordinators
- Other responsibilities include hiring, performance management, coaching, and development
- Oversees vendors, ensuring adherence to Master Service Level Agreement for contracts worth approximately $2 million
- Provides escalated administrative support and guidance on Health Services program implementation.
- Reviews, develops, implements, and monitors administrative procedures for Health Services policies and programs in both the US and Canada, including various medical assessments, case management, and certification programs
- Assists in developing and managing policies and programs related to medical fitness for duty, including business planning, metrics, and budgeting
- Represents the company in hearings and other forums related to Health Services Program delivery.
- Leads and collaborates with other stakeholders to address and mitigate medical fitness for duty risks
- Facilitates and participates in training development and delivery for Health Services and medical fitness for duty programs

**POSITION REQUIREMENTS**:

- Bachelor’s Degree in Health Care Management, Systems, or a related field
- Minimum two years of experience managing direct reports
- Experience in program administration and third-party vendor management
- Knowledge of Occupational Health program development and coordination
- Proficiency in Health Care Management and Electronic Record Management Systems
- Ability to work efficiently across functions
- Strong verbal and written communication, interpersonal, and conflict resolution skills
- Capability to handle medical confidentiality with tact and diplomacy
- Proven ability to develop, implement, review, and monitor policies, programs, and best practices
- Experience working with unionized workforces

**WHAT CPKC HAS TO OFFER**:

- Flexible and competitive benefits package
- Competitive company pension plan
- Employee Share Purchase Plan
- Performance Incentive Program
- Annual Fitness Subsidy
- Part-time Studies Program

**ADDITIONAL INFORMATION**:
As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

**Background Investigation**:

- Criminal history check
- Reference check

**Management Conductor Program**:
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.
- Req ID: 103416
- Department: Human Resources
- Job Type: Full-Time
- Position Type: Non-Union
- Location: Calgary, Alberta
- Country: Canada
- % of Travel: 0-10%
- # of Positions: 1
- Job Grade: 4
- Job Available to: Internal & External

**#LI-ONSITE**

**#LI-JS1

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