Sales Coordinator

6 months ago

Whistler, Canada Westin Resort and Spa Whistler Full time

**WESTIN**
- At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.

**The Impact You’ll Make**:
Our Quality Keepers know that the countless small details end up making a big impression on our customers. It’s their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company.

The Sales Coordinator is responsible for providing active support to the Sales Division with varied office tasks in order to help meet and exceed budgeted revenue goals. This position will enable the managers to proactively develop new business and maintain valuable client relationships through administrative support, account research, client correspondence and will assist with daily, weekly and monthly reporting, tradeshow preparation, site inspection, FAM preparation and other duties as assigned.

**The Wellness You Deserve**:
We’ll support you in and out of the workplace by offering:

- Team-spirited coworkers & encouraging management
- Learning and development opportunities
- Reward and Recognition Programs
- Staff Accommodation (based on availability)
- Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
- Extended Health Benefits
- Complimentary Staff Meal

**What we are looking for**:

- A warm, people-oriented demeanor
- A team-first attitude
- High attention to detail and a drive to get things done

**Position Requirements**:

- Assist sales and events in coordinating daily incoming and outgoing information to clients including proposals, contracts, mail, faxes, phone calls or messages
- Prepare documents throughout the sales process (e.g. proposals, contracts, or banquet event orders)
- Maintenance of group and tour blocks including adjustments for space requests and releases as required
- Maintain database of customers using CI/TY as directed by sales managers
- Assist in the organization, coordination and execution of specific functions and promotions handled by the sales team (e.g. familiarization tours, client events, sales calls, etc.)
- Conduct site inspections, participate in familiarization tours and/or tourism events as required
- Responsible for office administrative duties including processing purchase orders, ordering supplies, report generation as needed, participate in phone coverage, filing, faxing, copying
- Support wholesale by ensuring reservations is inputted correctly and assist with billing. Inputting reservations will be required
- Research and qualify existing and prospective accounts, for sales and follow up as needed
- Gather materials and assemble information packages (e.g. brochures, promotional materials)
- Be an integral part of the sales and marketing process. Be knowledgeable of all programs and work with sales team
- Promote awareness of brand image internally and externally
- Present professional image through effective written and verbal communication skills
- Support the Meetings and Event Team with BEOs, Group Resumes, Planning Sites, awarding Bonvoy points, execution of events, daily and weekly tasks and other duties as assigned
- All other duties as assigned
- Ability to provide a satisfactory criminal record check

**Skills & Experience**:
The individual must possess the following knowledge, skills and abilities:

- Must possess exceptional customer-focused skills
- Must be able to build and maintain credibility and relationships with customers (internal and external)
- Excellent written and verbal communication skills required
- Strong organizational and planning skills
- Excellent attention to detail
- Proven ability in time management and handle multiple priorities; must be able to plan and execute effectively and efficiently and meet deadlines in a demanding environment
- Demonstrate ability to work independently or in a team-oriented environment
- Possess a strong sense of urgency, pro-activeness, and a high drive for results
- Strong knowledge of client and web-based software usage and navigation
- Proficiency in Microsoft Word, Excel, and PowerPoint required
- Minimum typing 50 words per minute
- Self motivated, high initiative, self-starter, reliable and strives to continually overachieve goals and targets
- Sets a positive example and fulfills responsibilities with the highest integrity, ethics and professionalism
- Formal University/college education is an asset with preference given to those with a hotel management degree

**Health & Safety**:
Health & Safety is at our core
- Safety

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