Coordinator, Conference Sales

7 months ago

Whistler, Canada Tourism Whistler Full time

**Job Title**: Coordinator, Conference Sales
**Department**: Conference Sales
**Position Status**: Full Time, Year Round

About Tourism Whistler

We love where we live and we bring that energy and passion to everything we do. We're a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling experience for our team is high on our list of priorities. And we're proud to be a workplace that requires respect for our people, our partners, and our environment. Because the people make the place, and this place is pretty special.

What We Offer
We like to make work meaningful and to live life fully. Join the team at Tourism Whistler and be part of a fun, supportive organization that truly values work-life balance. We're looking for people who want to make the most of the unique Whistler lifestyle and share our values of passion, energy, achievement, and respect.

**A few ways that we walk the talk**:
Culture & Connection
- Bi-monthly all staff events and departmental team building (the fun kind, we swear)
- Down dogs in the office (that's actual dogs and the occasional lunchtime yoga session)
- Fun, supportive, and collaborative team environment

Health & Wellness
- Meaningful health benefits for employees and their dependents, including an Employee Assistance Program and a wellness app (hello, Headspace)
- A wellness fund to support your health and recreation in Whistler. Think ski/snowboard or bike park pass, yoga or gym memberships, golf lessons, or other wellness offerings that support your well-being
- An annual Health & Wellness calendar with wellness offerings to prioritize mental health and well-being

Flexibility
- Nine-day fortnight schedule offering work-life balance and time to enjoy the beauty of Whistler
- 3 weeks' paid vacation as a starting point

Position Summary

The Coordinator, Conference Sales supports the Sales Manager(s) in developing and maintaining a strong client base. Using outstanding communication, interpersonal skills, and a high level of enthusiasm and initiative, the Coordinator delivers superior service to our clients.
Key Responsibilities
- Act as a Tourism Whistler ambassador, living our purpose and vision with passion & energy, achievement and respect
- Provide a supporting role in the development and maintenance of sales prospects, assist the Sales Manager(s) with the solicitation of additional meeting/conference sales and coordinate client follow up
- Assist as needed in the coordination and preparation of sales missions and trips, arranging sales calls, preparing for trade shows and presentations, and coordinating logistics
- Deliver familiarization tours and site inspections in coordination with Manager, Conference Sales, for visiting clients that includes leading/hosting events, preparing presentations and negotiating appropriate rates
- Develop and maintain strong relationships with members, industry partners, community, meeting, conference and incentive travel trade clients
- Assist in trade shows/events, host trade shows where applicable and conduct relevant sales meetings, presentations to clients
- Maintain database of clients/accounts and follow up with business opportunity leads
- Research market trends, clients’ programs and act as a resource for internal and external clients
- Assist with budget planning and forecasting reports
- Serve as a member liaison to strengthen working relationships with partners in the industry
- Create and complete contracts, following up with clients as required
- Responsible for providing other administrative support within the Conference Sales department as required

Knowledge, Skills & Abilities
- Minimum of two years' experience in a tourism/hospitality sales role
- Excellent communication skills with a strong sense of customer service
- Organized, detail orientated and able to work under pressure efficiently with a high volume of tasks
- Highly motivated, enthusiastic and willing to take on new challenges and risks
- Excellent team player, with the ability to work with various stakeholders
- Knowledge of tourism industry
- Hotel and Delphi/Amadeus experience an asset
- Flexible with hours of work to support client service outside of regular hours

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