Sales Coordinator

3 days ago


Whistler, Canada Gibbons Whistler Full time

Gibbons Whistler is now hiring
- **Full-time**
**Sales Coordinators** to join our sales team and assist guests with booking their ultimate Whistler vacation.
- We are looking for an individual who is customer service oriented, communicates well with others, is able to multi-task, is comfortable working in a fast-paced environment, and has a passion for making people happy.

As a Sales Coordinator, you will be the first interaction that many of our guests have. Everything starts here: the inquiry, the booking, and the first impression. Here at Gibbons Whistler, we strive to achieve the highest standards in customer care. It is essential that all guests be treated with respect and honesty and sales coordinators demonstrate our core values: Have fun, Show Kindness, Encourage Trust, Act like an owner, and Hustle

**Key Responsibilities**:
**Expertise**:

- Product Knowledge - be an expert - training to be provided
- Know the different menu and experience offerings that our venues offer
- Have thorough knowledge of all Gibbons products and experiences:

- Venues
- Festival & Events
- Gibbons Life
- Mountain Club
- the spa at Whistler
- Foon Skis / Kye Shapes
- Gibbons Beverage Company
- The Adventure Group (TAG)
- Maintain a thorough knowledge of all aspects of Gibbons including company policies/verbiage/procedures and operations.

**Guest Interaction**:

- Be the first point of contact for all guests
- Develop and maintain guest service standards: the service you provide has to encourage trust, be reliable, responsive, and focused on building relationships
- Go above and beyond. If you don’t know the answer, research it and do everything you can to help the guest and follow up.

**Day to day**:

- Respond to guest inquiries through
- Podium
- Phone
- Triple Seat
- Seven Rooms
- Ensure all guest inquiries are promptly routed to the appropriate Gibbons contact as/if required
- Sell tables and make reservations for guests in seven rooms and encourage upgrades (packages, bottles)
- Be active and present on Gibbons Web Chat when on shift.

**Qualifications**:

- Sales/Hospitality/Admin experience
- Adaptable
- Uphold Gibbons' core values: Have fun, Show Kindness, Encourage Trust, Act like an owner, and Hustle

**Compensation**:

- $20 an hour
- 3% commission on all Gibbons Experiences booked
- 3% commission on all direct TAG Whistler experiences booked
- commission is pooled and based on # of hours worked.

**Other perks includ**e**:

- 50% OFF all food and beverages at all Gibbons venues
- Complimentary FAM tours with The Adventure Group (plus discounts for your friends too)
- 20% OFF at the spa at Whistler
- 25% OFF Foon Skis
- and more discounts with partner retailers in town


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