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Scandinavian Guest Experience Coordinator

1 month ago


Whistler, British Columbia, Canada Scandinave Spa Whistler Full time
Job Title:

Scandinavian Guest Experience Coordinator

About Us:

The Scandinave Spa Whistler is a haven for personal renewal, rooted in the Scandinavian tradition of balance and harmony. Our vision is to become the best relaxation experience in Canada while fostering a meaningful workplace that encourages a balanced lifestyle.

Job Overview:

We are seeking an experienced Guest Experience Coordinator to join our team at the Scandinave Spa Whistler. As a key member of our staff, you will be responsible for delivering exceptional guest experiences, ensuring seamless operations, and upholding our high standards of service.

Key Responsibilities:
  • Respond to phone calls, follow up on messages, and reply to emails in a timely and professional manner.
  • Answer guest inquiries, provide detailed information about our thermal baths and massages, and take reservations.
  • Process various transactions in Zenoti, including thermal baths, massage gift certificates, and packages.
  • Be aware of sales and marketing promotions, respond to group needs, and perform other tasks to ensure the smooth operation of the spa.
Requirements:
  • Experience in a call center or sales environment is an asset.
  • Sales experience and proficiency with Microsoft Word, Excel, and Outlook are also desirable.
  • You must be an energetic and positive team player with excellent communication and interpersonal skills.
  • Superior English verbal and written communication skills are essential.
  • Proactive problem-solving skills and a clear criminal record check are required.
Compensation and Benefits:

We offer a competitive hourly rate of $21.16 and a range of benefits, including complimentary thermal baths membership, a Winter Whistler Blackcomb Spirit Pass or Wellness Program allowance, extended health benefits after 9 months, and flexible scheduling.