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Scandinavian Guest Experience Coordinator
1 month ago
Scandinavian Guest Experience Coordinator
About Us:The Scandinave Spa Whistler is a haven for personal renewal, rooted in the Scandinavian tradition of balance and harmony. Our vision is to become the best relaxation experience in Canada while fostering a meaningful workplace that encourages a balanced lifestyle.
Job Overview:We are seeking an experienced Guest Experience Coordinator to join our team at the Scandinave Spa Whistler. As a key member of our staff, you will be responsible for delivering exceptional guest experiences, ensuring seamless operations, and upholding our high standards of service.
Key Responsibilities:- Respond to phone calls, follow up on messages, and reply to emails in a timely and professional manner.
- Answer guest inquiries, provide detailed information about our thermal baths and massages, and take reservations.
- Process various transactions in Zenoti, including thermal baths, massage gift certificates, and packages.
- Be aware of sales and marketing promotions, respond to group needs, and perform other tasks to ensure the smooth operation of the spa.
- Experience in a call center or sales environment is an asset.
- Sales experience and proficiency with Microsoft Word, Excel, and Outlook are also desirable.
- You must be an energetic and positive team player with excellent communication and interpersonal skills.
- Superior English verbal and written communication skills are essential.
- Proactive problem-solving skills and a clear criminal record check are required.
We offer a competitive hourly rate of $21.16 and a range of benefits, including complimentary thermal baths membership, a Winter Whistler Blackcomb Spirit Pass or Wellness Program allowance, extended health benefits after 9 months, and flexible scheduling.