Group Experience Coordinator

6 months ago

Whistler, Canada Gibbons Whistler Full time

Become a key-player in managing group experiences at Gibbons Whistler as a
**Group Experience Coordinator**

You will be responsible for coordinating successful group bookings across all Gibbons businesses. This includes nine F&B venues, The Adventure Group, Adara Hotel, The Spa at Whistler, and Gibbons Festival & Events. Your role includes communicating rates, managing contracts, and ensuring flawless event execution. This is a hybrid role of in person and remote work, but majority of time will be spent between Whistler office, Customer F2F, the Adara Hotel, and The Adventure Group Base Camp.

**Perks and Compensation**:

- $55k starting annual wage.
- Commission and vacation accrual.
- 50% off F&B across our Gibbons Venues.
- 75% off The Adventure Group.
- 3rd party perks at a variety of local businesses.
- Company events

**Main Responsibilities**:

- Respond to group inquiries, determine requirements, and create custom packages.
- Lead site visits, oversee group reservations from start to finish, and ensure successful event execution.
- Participate in sales development.
- Work with the Revenue team to establish connections with new destination management companies and maintain and nurture existing relationships.
- Handle client concerns in consultation with the Experience Manager.
- Attend weekly Sales & Marketing meetings.
- Attend training and strategy meetings as required.
- Maintain thorough knowledge of all product offerings within Gibbons.

**What you bring**:

- Experience in travel, tourism, and F&B industries.
- Experience in pitching, contracting, and executing group bookings and events.
- Confidence in conducting outreach initiatives.
- Proficiency in CRM software, digital communication, and contracting tools.
- Effective communication, presentation, teamwork, organizational, and time management skills with great attention to detail.
- A confident and dynamic personality aligned with the Gibbons Whistler brand.
- Ability to accommodate a flexible schedule for events and special requests.
- Ability to work independently and as part of a larger team.
- Experience with FareHarbour, Sevenrooms, and Tripleseat is beneficial but not required.

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