Experience Coordinator

3 months ago

Whistler, Canada Gibbons Whistler Full time

Gibbons Whistler is now hiring **Experience** Coordinators** to join our sales team and assist guests with booking their ultimate Whistler vacation

**About Gibbons**:
**Core Purpose**
- Making People Happy

**Vision**
- To be the most trusted and recommended brand by our team, our guests, and the communities we serve.

Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class. We want to continue to give back to Athletes, Artists, and Entrepreneurs as we believe it's these people who shape the world and bring culture to each community we are fortunate enough to serve.

**Val**ues**
- Encourage Trust
- Have Fun
- Show Kindness
- Act Like an Owner
- Hustle

If the above aligns with your values and career aspirations, we'd love to work with you

**The Role**:
As an Experience Coordinator, you will be the first interaction that many of our guests have. You will handle inquiries, manage bookings, and set the tone for their entire experience. At Gibbons, we strive to achieve the highest standards of customer care. It is essential that all guests be treated with respect and honesty.

We are looking for an individual to join our team on a full-time basis. This individual is customer service oriented, communicates well with others, can multi-task, is comfortable working in a fast-paced environment, and has a passion for making people happy.

**Key Responsibilities**:
**Expertise**:

- Product Knowledge: Become an expert in all Gibbons offerings, including venues, events, experiences, and affiliated brands - training provided.
- Maintain comprehensive knowledge of company policies, procedures, verbiage, and operations.
- Have thorough knowledge of all Gibbons products and experiences; Venues, Festival & Events, Gibbons Life, Mountain Club, The Spa at Whistler, Gibbons Beverage Company, and The Adventure Group (TAG).

**Guest Interaction**:

- Act as the primary point of contact for all guests, providing excellent service that fosters trust, reliability, responsiveness, and relationship-building.
- Go above and beyond to assist guests, researching answers and ensuring follow-up.

**Day to day**:

- Respond to guest inquiries using various platforms and systems, including Podium, Microsoft Outlook, phone, Triple Seat, Seven Rooms, Fareharbour, and Book4time.
- Ensure all guest inquiries are directed to the appropriate Gibbons contact when needed.
- Coordinate bookings for TAG activities and Spa treatments.
- Sell tables and make reservations in Seven Rooms, promoting upgrades and additional offerings to guests.
- Other duties as reasonably directed.

**Requirements**:

- Sales/Hospitality/Admin experience.
- Adaptable
- Ability to handle inquiries promptly and professionally through various communication channels.
- Strong communication and interpersonal skills to work effectively with guests and team members.

**Compensation** **and** **Team Perks**:

- $20 hourly wage.
- 3% commission on all Gibbons Experiences booked.
- 3% commission on all direct TAG Whistler experiences booked.- commission is pooled and based on # of hours worked.
- 50% off F&B across our Gibbons Venues.
- 50% off for Team Members and 20% off for friends and family with The Adventure Group.
- 25% off for Team Members and 20% off for friends and family at The Adara.
- 20% off The Spa at Whistler.
- 3rd party perks at a variety of local businesses.
- Company events

  • Experience Coordinator

    4 months ago

    Whistler, Canada Gibbons Whistler Full time

    Gibbons Whistler is now hiring an** Experience Coordinators** to join our sales team and assist guests with booking their ultimate Whistler vacation. We are looking for an individual to join our team on a part-time basis, with the opportunity to move into a full-time role. This individual is customer service oriented, communicates well with others, can...

  • Group Experience Coordinator

    4 months ago

    Whistler, Canada Gibbons Whistler Full time

    Become a key-player in managing group experiences at Gibbons Whistler as a **Group Experience Coordinator**! You will be responsible for coordinating successful group bookings across all Gibbons businesses. This includes nine F&B venues, The Adventure Group, Adara Hotel, The Spa at Whistler, and Gibbons Festival & Events. Your role includes communicating...

  • Culinary Experience Coordinator

    1 week ago

    Whistler, British Columbia, Canada Vail Resorts Full time

    Experience the Ultimate Culinary AdventureAre you passionate about delivering exceptional dining experiences in a dynamic and breathtaking environment? Vail Resorts is seeking a skilled Culinary Experience Coordinator to join our Food & Beverage team at one of our world-class mountain resorts.About the Role:As a Culinary Experience Coordinator, you will be...

  • Culinary Experience Coordinator

    1 week ago

    Whistler, British Columbia, Canada Vail Resorts Full time

    Experience the Ultimate Culinary AdventureAre you passionate about delivering exceptional dining experiences in a dynamic and breathtaking environment? Vail Resorts is seeking a skilled Culinary Experience Coordinator to join our Food & Beverage team at one of our world-class mountain resorts.About the Role:As a Culinary Experience Coordinator, you will be...

  • Group Experience Coordinator

    4 months ago

    Whistler, Canada Gibbons Whistler Full time

    Become a key-player in managing group experiences at Gibbons Whistler as a - **Group Experience Coordinator**!**About Gibbons**: **Core Purpose** - Making People Happy**Vision** - To be the most trusted and recommended brand by our team, our guests, and the communities we serve.Our goal is to create a great Canadian company that provides the best work...

  • Guest Experience Coordinator

    2 weeks ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of teamwork, innovation, and a passion for delivering unforgettable guest experiences.About the Role:We are seeking a highly skilled and experienced...

  • Guest Experience Coordinator

    3 weeks ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of teamwork, innovation, and a passion for delivering unforgettable guest experiences.About the Role:We are seeking a highly skilled and experienced...

  • Group Experience Coordinator

    3 months ago

    Whistler, Canada Gibbons Whistler Full time

    Become a key-player in managing group experiences at Gibbons Whistler as a **Group Experience Coordinator**! **About Gibbons**: **Core Purpose** - Making People Happy **Vision** - To be the most trusted and recommended brand by our team, our guests, and the communities we serve. Our goal is to create a great Canadian company that provides the best work...

  • Culinary Experience Coordinator

    2 weeks ago

    Whistler, British Columbia, Canada Vail Resorts Full time

    About the Role:We are seeking a skilled and enthusiastic Culinary Experience Coordinator to join our team at Vail Resorts. As a key member of our Food & Beverage team, you will be responsible for delivering exceptional dining experiences to our guests and colleagues.Key Responsibilities:Prepare a range of food items in a fast-paced, teamwork-oriented...

  • Culinary Experience Coordinator

    3 weeks ago

    Whistler, British Columbia, Canada Vail Resorts Full time

    About the Role:We are seeking a skilled and enthusiastic Culinary Experience Coordinator to join our team at Vail Resorts. As a key member of our Food & Beverage team, you will be responsible for delivering exceptional dining experiences to our guests and colleagues.Key Responsibilities:Prepare a range of food items in a fast-paced, teamwork-oriented...

  • Mountain Experience Coordinator

    2 weeks ago

    Whistler, British Columbia, Canada Vail Resorts Full time

    Job Summary:We are seeking a highly motivated and customer-focused Rental Associate to join our team at Vail Resorts. As a key member of our ski and snowboard rental team, you will be responsible for providing exceptional guest service and ensuring that our guests have an unforgettable experience on the mountain.Key Responsibilities:Provide expert advice and...

  • Mountain Experience Coordinator

    3 weeks ago

    Whistler, British Columbia, Canada Vail Resorts Full time

    Job Summary:We are seeking a highly motivated and customer-focused Rental Associate to join our team at Vail Resorts. As a key member of our ski and snowboard rental team, you will be responsible for providing exceptional guest service and ensuring that our guests have an unforgettable experience on the mountain.Key Responsibilities:Provide expert advice and...

  • Guest Experience Coordinator

    4 weeks ago

    Whistler, Canada WVR Property Inc. (Whistler Vacation Rentals) Full time

    *Duties* - Greet and welcome guests upon arrival - Build dream vacation itineraries - Concierge - Assist guests with check-in and check-out procedures - Provide information about hotel amenities, local attractions, and dining options - Handle guest requests promptly and professionally - Houskeeping inspections *Requirements* - Previous experience in...

  • Guest Experience Supervisor

    4 months ago

    Whistler, Canada Scandinave Spa Whistler Full time

    **Guest Experience Supervisor** **Our Mission** ***To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. **Vision** ***To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. **Fundamental Values**: - Authenticity: we...

  • Guest Experience Ambassador

    4 days ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a world-class employee experience that enables them to deliver unforgettable experiences for our guests.About the RoleWe're...

  • Guest Experience Ambassador

    4 days ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a world-class employee experience that enables them to deliver unforgettable experiences for our guests.About the RoleWe're...

  • Guest Experience Ambassador

    1 day ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our team members are the driving force behind our success, and we are committed to creating a world-class employee experience that enables them to deliver unforgettable guest experiences.About the...

  • Guest Experience Ambassador

    1 day ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our team members are the driving force behind our success, and we are committed to creating a world-class employee experience that enables them to deliver unforgettable guest experiences.About the...

  • Guest Experience Ambassador

    1 week ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a work environment that fosters growth, creativity, and innovation.About the RoleWe're seeking a highly skilled Guest...

  • Guest Experience Ambassador

    6 days ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a work environment that fosters growth, creativity, and innovation.About the RoleWe're seeking a highly skilled Guest...