Experience Coordinator

6 months ago

Whistler, Canada Gibbons Whistler Full time

Gibbons Whistler is now hiring **Experience** Coordinators** to join our sales team and assist guests with booking their ultimate Whistler vacation

**About Gibbons**:
**Core Purpose**
- Making People Happy

**Vision**
- To be the most trusted and recommended brand by our team, our guests, and the communities we serve.

Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class. We want to continue to give back to Athletes, Artists, and Entrepreneurs as we believe it's these people who shape the world and bring culture to each community we are fortunate enough to serve.

**Val**ues**
- Encourage Trust
- Have Fun
- Show Kindness
- Act Like an Owner
- Hustle

If the above aligns with your values and career aspirations, we'd love to work with you

**The Role**:
As an Experience Coordinator, you will be the first interaction that many of our guests have. You will handle inquiries, manage bookings, and set the tone for their entire experience. At Gibbons, we strive to achieve the highest standards of customer care. It is essential that all guests be treated with respect and honesty.

We are looking for an individual to join our team on a full-time basis. This individual is customer service oriented, communicates well with others, can multi-task, is comfortable working in a fast-paced environment, and has a passion for making people happy.

**Key Responsibilities**:
**Expertise**:

- Product Knowledge: Become an expert in all Gibbons offerings, including venues, events, experiences, and affiliated brands - training provided.
- Maintain comprehensive knowledge of company policies, procedures, verbiage, and operations.
- Have thorough knowledge of all Gibbons products and experiences; Venues, Festival & Events, Gibbons Life, Mountain Club, The Spa at Whistler, Gibbons Beverage Company, and The Adventure Group (TAG).

**Guest Interaction**:

- Act as the primary point of contact for all guests, providing excellent service that fosters trust, reliability, responsiveness, and relationship-building.
- Go above and beyond to assist guests, researching answers and ensuring follow-up.

**Day to day**:

- Respond to guest inquiries using various platforms and systems, including Podium, Microsoft Outlook, phone, Triple Seat, Seven Rooms, Fareharbour, and Book4time.
- Ensure all guest inquiries are directed to the appropriate Gibbons contact when needed.
- Coordinate bookings for TAG activities and Spa treatments.
- Sell tables and make reservations in Seven Rooms, promoting upgrades and additional offerings to guests.
- Other duties as reasonably directed.

**Requirements**:

- Sales/Hospitality/Admin experience.
- Adaptable
- Ability to handle inquiries promptly and professionally through various communication channels.
- Strong communication and interpersonal skills to work effectively with guests and team members.

**Compensation** **and** **Team Perks**:

- $20 hourly wage.
- 3% commission on all Gibbons Experiences booked.
- 3% commission on all direct TAG Whistler experiences booked.- commission is pooled and based on # of hours worked.
- 50% off F&B across our Gibbons Venues.
- 50% off for Team Members and 20% off for friends and family with The Adventure Group.
- 25% off for Team Members and 20% off for friends and family at The Adara.
- 20% off The Spa at Whistler.
- 3rd party perks at a variety of local businesses.
- Company events

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