Bridal Showroom Manager

6 months ago

Toronto, Canada Grace Loves Lace Full time

If you’re a successful leader and interested in developing a long-term career with a global fashion leader this **Showroom Manager** opportunity in our **Toronto Bridal Showroom** is for you

Join us in our elegant showrooms, where you'll have the opportunity to lead a diverse and talented team of bridal stylists, fostering a collaborative and inspiring environment. Your passion for bridal fashion, exceptional customer service skills, and genuine love for helping brides will shine in this role.

**A GLL Showroom Manager**:
Our **Showroom **Managers** lead our high performing stylist teams from the front by role modelling expected behaviors, styling brides daily alongside their team and ensuring the operational and sales performance of the showroom is meeting and exceeding expectations.

Providing brides, a unique experience is our ultimate goal and you will be highly skilled in multi - tasking to ensure that this experience is delivered by yourself and the team.

**This is a Full-Time role so you must have open availability and be able to work weekends.**

**About You**:
As a team we are professional, yet down to earth and love what we do. You must have a knack for making people feel invited, comfortable, and beautiful. There is extensive product knowledge to be learned, so your standard of commitment and work ethic is essential. A love for beautiful things and luxurious environments will mean you feel right at home.
- Experience in a leadership position in a retail, sales or service environment with a clientele would be beneficial.
- You will be able to prioritize a busy workload while also delivering a supreme level of customer service.
- It is expected that you will develop and nurture a range of different relationships with our customers and the team.

**Required **Experience and Skills**:

- 2 - 3 years of previous experience in retail management or leadership position in a related field is required
- Previous experience in sales with a strong focus on customer service (luxury fashion, wedding or bridal industry is highly regarded)
- Demonstrated experience in leading a team with the ability to train, manage performance and develop individuals to achieve their best work
- Ability to manage leave and roster management is essential to maintain showroom operational requirements
- High level of business acumen and financial decision-making ability to ensure showroom is constantly well managed and performing to KPIs
- Previous experience with stock management, inventory processes and stock counts and providing accurate recording of stock items and any issues to our Inventory team
- Ability to prioritize, delegate and manage multiple tasks and projects at one time
- Proven track record in achieving excellent sales results and exceeding KPIs
- Ability to work individually and in a team to achieve targeted results
- Impeccable presentation and excellent verbal and written communication skills
- The ability to build and maintain strong relationships with our customers from the initial consultation to closing the sale
- The ability to learn quickly and retain information regarding new and existing styles
- Highest standard of attention to detail
- Exceptional written and verbal communication and administration ability
- Ability to use technology to communicate with brides, process sales and engage in social media to spread the word about our glorious brand
- Ability to manage and progress general housekeeping issues related to running a showroom
- Exceptional communication to HQ on issues and the ability to manage and resolve matters before they escalate
- Intermediate IT skills to be able to use Microsoft suite, appointment scheduling, NetSuite, Microsoft Outlook on a daily basis
- Intermediate to advanced administration skills

**Our Benefits**:

- 4 weeks of paid annual leave for full time employees or pro rata for part-time employees
- 10 days of paid sick leave per annum for full time employees or pro rata for part-time employees
- Employer paid Health Insurance Plan
- 30%-50% of product discounts for you, your direct family & friends*
- Company Sponsored 401K Plan
- Paid Parental Leave Scheme*
- A generous commission and bonus plan
- Global career development and progression opportunities as we continue to grow
- Company supported Employee Assistance Program
- Work with a passionate, and driven team that know how to work hard and have fun doing it
- Work in our beautiful showrooms that offer a peaceful yet luxurious private setting
- Work with brand that holds ethical and sustainable manufacturing at its core
- Continued development support and learning opportunities

You must have unrestricted working rights. Please submit your cover letter and current resume outlining why you would be perfect for the role.

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