Receptionist/administrative Assistant

6 months ago

Toronto, Canada Step Up Massage & Rehab Full time

**Overview**:
Step Up Massage & Rehab is hiring an Administrative Assistant/Receptionist.

Step Up is a leading multidisciplinary healthcare clinic located in downtown Toronto. Our dedicated team specializes in rehabilitative, evidence-based, and holistic medicine, and we offer a wide range of services: chiropractic, physiotherapy, massage therapy, acupuncture, naturopathic medicine, pelvic health physiotherapy, chiropody, manual osteopathy, psychotherapy, clinical social work, and athletic therapy. Our goal is to help our patients step up their health and wellness.

Step Up Massage & Rehab is searching for a self-motivated, detail-oriented, and personable individual to join our team. As a valuable member of the team, you will assist our day-to-day operations and facilitate an excellent guest experience.

**Location**:
All Step Up Massage & Rehab clinics are located in Toronto, conveniently situated within a four-minute walk to a subway station: 218 Adelaide St W (University/Adelaide), 45 St Clair Ave W (Yonge/St Clair), and 32 Wellington St E (Yonge/Wellington).

**Responsibilities**:

- Greet and check-in patients upon arrival, ensuring each visit runs as smoothly and efficiently as possible
- Answer phone calls, schedule appointments, and manage the calendar
- Handle guest inquires and be knowledgeable on the services, products, and pricing
- Process payments and submit insurance claims (online), as well as follow-ups when required
- Manage patient records with accuracy and confidentiality
- Run reports, troubleshoot network issues
- Perform laundry service and light maintenance of reception area, staff lounge, and treatment rooms
- Set up therapy rooms and keep them fully stocked; make timely requests for replenishment when needed
- Collaborate with the team, with emphasis on communication and workflow
- Open and close the facility

The duties listed above are representative and not to be construed as all-inclusive.

**Requirements**:

- Have a friendly personality that can build and maintain relationships with staff and patients
- Have exceptional communication skills and emotional intelligence to handle various situations at the front desk
- Be able to maintain professional and calm under pressure; be adept at multitasking and has good time management skills
- Be reliable, organized, and resourceful

**Benefits**:

- Health and wellness benefits (full-time employees)
- Competitive compensation package
- Convenient location in the heart of Toronto, a short walk from a TTC subway station on Line 1
- Electronic medical records, direct billing, and online booking (less filing and paperwork)
- Collaborative environment with a high-performing team that enjoys learning from and helping each other

**How to Apply**:
If you are passionate about healthcare and possess the skills and experience required for this role, we would love to hear from you Please submit a resume and a cover letter, outlining your availability and why you are interested in joining our team.

**Job Types**: Part-time, Permanent

Pay: From $18.00 per hour

Expected hours: 12 - 20 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site gym
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (required)

**Experience**:

- receptionist: 1 year (preferred)
- retail: 1 year (preferred)

Work Location: In person

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