Dual Front Office

7 months ago

Thunder Bay, Canada Silver Hotel Group Full time

**Dual Front Office & Housekeeping Supervisor**

**What We Offer**
- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- Education Reimbursement for you (and your children)
- RRSP Matching Program
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts

**Key Responsibilities**

Reporting to the Front Office & Housekeeping Manager or designate, you will:

- Ensures a smooth operation of the Front Office or Housekeeping Department in the absence of the Manager;
- Acts as a role model in the service vision and standards of the Front Office and Housekeeping teams;
- Enforce hotels standards, policies, and procedures to the Front Office & Housekeeping teams;
- Be a department leader who motivates and mentors all team members;
- Ascertain staff training needs and provide such training;
- Manage departmental budget and expenses;
- Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary;
- Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
- Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance;
- Verifies that accurate room status information is maintained and properly communicated;
- Resolves guest problems quickly, efficiently, and courteously;
- Operate well under pressure while exercising good judgments and focusing attention on details;
- Maintain confidentiality of hotel guests and pertinent hotel information;
- Ensure security of guest room access and hotel property;
- Establish, maintain and train standards and procedures for cleaning and safe working conditions in the housekeeping department;
- Works to ensure high scores for cleanliness and other housekeeping-related items on all inspections;
- Develops and maintains a deep cleaning schedule and room cleanliness program;
- Inspects or delegates inspections of all guestrooms cleaned by room attendants;
- Develops an inspection program for all public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained;
- Ensures final inspection of all housekeeping-related duties performed by the housekeeping team;
- Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Front Office & Houskeeping team members;
- Understands and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner;
- Acts as a health and safety leader on the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participates in fire safety plan;
- May serve as "manager on duty" as required;
- Performs other duties as assigned including assisting team members with their roles during peak periods.

**What We are Looking for...**
- Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position;
- Supervisoryexperience in housekeeping in a Hotel or related industry;
- Post-secondary degree/diploma in Tourism or Hospitality is an asset;
- Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
- Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity;
- Demonstrated ability to interact in a team environment with several divisions/departments
- Excellent verbal and written communication skills;
- Excellent organizational, technical, analytical, and problem-solving skills;
- Able to think clearly in pressure situations, exercise good judgment, and focus attention on details;
- Is able to endure an abundance of physical movements in the performance of job duties;
- Computer literate in property operating systems such as Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset;
- Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
- Experience in financial management for a housekeeping department is an asset;
- Experience working in a unionized environment will be considered an asset;
- A positive attitude is a must
- Must be available to

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