Team Assistant

1 month ago


Greater Sudbury, Canada Ontario Health atHome Full time

**Job Description**:
**CARE AND BE CARED FOR - THIS IS YOUR HOME**:
Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a **Team Assistant, Telehomecare (Status: Permanent Full-Time; Location: any office within the North East area)**, you will provide support for all non-clinical duties related to the Telehomecare Program, Rapid Response Nursing Program and other Clinical Programs.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

**What will you do?**
- Provide administrative support services to the Nurses for the Telehomecare Program, Rapid Response Nursing Program and other Clinical Programs
- Receive and manage calls for the Programs
- Process incoming faxes and referrals
- Coordinate Nurses schedules
- Prepare and maintain patient charts
- Provide first line technical support to patients
- Provide back-up to other clinical programs, as required

**What must you have?**
- Post-secondary education in an office administration program and/or equivalent post-secondary training and experience;
- Relevant experience providing clerical support services in a medical office environment;
- Demonstrated experience providing technical support services and troubleshooting issues with tablets and other hardware;
- Excellent telephone and customer service skills are required when interacting with Ontario Health atHome staff, patients, and service providers;
- Demonstrated ability to work independently, problem solve and manage multiple priorities of patients and nurses in the program;
- Good understanding of general office administrative processes and procedures;
- Ability to maintain a high level of accuracy when inputting data and generating reports for management;
- Advanced keyboarding skills and proven proficiency with a variety of database programs;
- Ability to use scheduling software (e.g. Outlook calendar) and operate copy machines, fax machines, and other office equipment;
- Experience handling sensitive and confidential information in a discreet and professional manner when discussing issues with other Ontario Health atHome staff or patients;
- Demonstrated high level of accuracy in performance of all duties;
- Advanced oral and written proficiency in English and French is essential.
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

**What would give you the edge?**
- Familiarity with medical terminology, and office administrative procedures/concepts
- Knowledge of services provided by Ontario Health atHome
- Ability to speak French or another second language

**What do we offer?**

**We know wellness is supported with work-life balance. **In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Hourly wage of $25.35 to $29.46 as per the OPSEU Collective Agreement
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

**Who are we?**:
**We are Ontario Health atHome, ready to serve every person in Ontario.** We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

**Why join us?**:
**If you’re interested **in driving excellence in care and service delivery**, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

**Equity, Inclusion, Diversity and Anti-Racism Commitment**:

- We thank all applicants for their interest; however, only those selected for an interview will be contacted._
- We thank all applicants for their interest; however, only those selected for an interview will be contacted_._



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