Partner Experience Representative

5 months ago

Greater Sudbury, Canada Join The A Team Full time

**Partner Experience Representative**

**Annual Salary: $ 46,800**

Are you a go-getter who's all about innovation and exceptional client care? We're StaffStat, a trailblazing tech company with a nationwide presence, and we're on the hunt for motivated individuals to turbocharge our growing team

If you thrive in the fast lane, love all things tech and innovation, and have an insatiable appetite for personal and professional growth, we want YOU to be the driving force behind our dynamic team.

Imagine being part of something that is rewriting the rules of senior care home staffing using groundbreaking technology and out-of-the-box strategies. At StaffStat, we're not just shaping the workforce of tomorrow - we're leading the charge That's where you come in - as a passionate Partner Experience Representative, you'll be front and center in our mission to transform the sector.

**Reports to: Director of Strategy Development & Projects**

**Benefits**:

- Extended medical and health coverage that includes medical, dental, and vision.
- Basic life insurance, disability, and wellness programs.
- Paid holidays - 2 Weeks
- 4 paid personal days/year.
- Continuous training and professional development.

**Key Responsibilities**
- Become knowledgeable in our StaffStat software: how it works, its structure and functionality, and user experience.
- Provide expert support to end users through problem analysis and resolution.
- Walk end users through the problem-solving process.
- Follow up with end users, provide feedback, and see problems through to resolution.
- Independently investigate and implement solutions to technical issues.
- Track and monitor end users’ technical support needs via Smartsheet to ensure a timely resolution.
- Ensure any end-user requests are completed to the end user's satisfaction.
- Deliver an exceptional end-user experience while staying within our support scope guidelines.
- Work closely with the Partner Relations Lead to ensure a positive transition to StaffStat.
- Support the development of training materials that can be provided to end users as reference material during product launches and beyond - help sheets, guides, user manuals, and more.
- Assist with scheduling, managing, and coordinating all training at the various sites.
- During product launch, assist with delivering training, consultation, and best practice information to new partners throughout all implementation phases.
- Assist our partners in promoting better use of StaffStat.
- Collaborate with the Technical and Partner Relations Teams on creating and maintaining up-to-date end-user documentation and training videos.
- Provide post-launch support and issue resolution for our solutions where required.
- Support the Partner Relations Lead and Implementation Lead with the gathering and interpretation of data.
- Participate in pre-release testing and identify any potential usability issues.
- Consult with team members on customer feedback to pinpoint pain points and discuss solutions.
- Participate in pre-release testing and identify any potential usability issues.
- Participate in an after-hours emergency rotation to provide our partners with 24/7 technical support.
- Perform cross-functional and/or other duties consistent with the job classification, as assigned or requested.

**Requirements**:

- Fluency in English is required. Fluency in French will be considered an asset.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills.
- Public speaking experience or skill set
- Customer service skills & relevant work experience.
- Ability to prioritize tasks and responsibilities, strong time management skills.
- Strong analytical and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
- Proficient with computer programs; Microsoft
- Ability to learn new technology & programs.
- Ability to adapt to changing environments and timelines.
- Ability to work in a fast-paced environment while ensuring excellence in customer service and team member support.
- Dedicated to training and on-the-job resources to enhance your development

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