Partner Experience Representative

7 months ago

Greater Sudbury, Canada Join The A Team Full time

**Partner Experience Representative**

**Annual Salary: $ 46,800**

Are you a go-getter who's all about innovation and exceptional client care? We're StaffStat, a trailblazing tech company with a nationwide presence, and we're on the hunt for motivated individuals to turbocharge our growing team

If you thrive in the fast lane, love all things tech and innovation, and have an insatiable appetite for personal and professional growth, we want YOU to be the driving force behind our dynamic team.

Imagine being part of something that is rewriting the rules of senior care home staffing using groundbreaking technology and out-of-the-box strategies. At StaffStat, we're not just shaping the workforce of tomorrow - we're leading the charge That's where you come in - as a passionate Partner Experience Representative, you'll be front and center in our mission to transform the sector.

**Reports to: Director of Strategy Development & Projects**

**Benefits**:

- Extended medical and health coverage that includes medical, dental, and vision.
- Basic life insurance, disability, and wellness programs.
- Paid holidays - 2 Weeks
- 4 paid personal days/year.
- Continuous training and professional development.

**Key Responsibilities**
- Become knowledgeable in our StaffStat software: how it works, its structure and functionality, and user experience.
- Provide expert support to end users through problem analysis and resolution.
- Walk end users through the problem-solving process.
- Follow up with end users, provide feedback, and see problems through to resolution.
- Independently investigate and implement solutions to technical issues.
- Track and monitor end users’ technical support needs via Smartsheet to ensure a timely resolution.
- Ensure any end-user requests are completed to the end user's satisfaction.
- Deliver an exceptional end-user experience while staying within our support scope guidelines.
- Work closely with the Partner Relations Lead to ensure a positive transition to StaffStat.
- Support the development of training materials that can be provided to end users as reference material during product launches and beyond - help sheets, guides, user manuals, and more.
- Assist with scheduling, managing, and coordinating all training at the various sites.
- During product launch, assist with delivering training, consultation, and best practice information to new partners throughout all implementation phases.
- Assist our partners in promoting better use of StaffStat.
- Collaborate with the Technical and Partner Relations Teams on creating and maintaining up-to-date end-user documentation and training videos.
- Provide post-launch support and issue resolution for our solutions where required.
- Support the Partner Relations Lead and Implementation Lead with the gathering and interpretation of data.
- Participate in pre-release testing and identify any potential usability issues.
- Consult with team members on customer feedback to pinpoint pain points and discuss solutions.
- Participate in pre-release testing and identify any potential usability issues.
- Participate in an after-hours emergency rotation to provide our partners with 24/7 technical support.
- Perform cross-functional and/or other duties consistent with the job classification, as assigned or requested.

**Requirements**:

- Fluency in English is required. Fluency in French will be considered an asset.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills.
- Public speaking experience or skill set
- Customer service skills & relevant work experience.
- Ability to prioritize tasks and responsibilities, strong time management skills.
- Strong analytical and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
- Proficient with computer programs; Microsoft
- Ability to learn new technology & programs.
- Ability to adapt to changing environments and timelines.
- Ability to work in a fast-paced environment while ensuring excellence in customer service and team member support.
- Dedicated to training and on-the-job resources to enhance your development

  • Partner Experience Representative

    7 months ago

    Greater Sudbury, Canada Join The A Team Full time

    Salary: 46,800 **Partner Experience Representative** **Annual Salary: $ 46,800** Are you a go-getter who's all about innovation and exceptional client care? We're StaffStat, a trailblazing tech company with a nationwide presence, and we're on the hunt for motivated individuals to turbocharge our growing team! If you thrive in the fast lane, love all...

  • Partner Experience Representative

    1 week ago

    Greater Sudbury, Canada Join The A Team Full time

    Our Innovation Team provides end-user support to our diverse base of professionals across Canada. Our Technical Support are people-centric and connect with our partners in a relatable way. As an essential member of Plan A Powered By StaffStat, the focus is to provide exceptional service throughout our partner’s journey. **Responsibilities**: - Become...

  • Partner Experience Representative

    7 months ago

    Greater Sudbury, Canada Join The A Team Full time

    Provide expert support to end users in the form of problem analysis and resolution. - Walk end users through the problem-solving process. - Follow up with end users, provide feedback and see problems through to resolution. - Independently investigate and implement solutions to technical issues. - Track and monitor end users’ technical support needs via...

  • Member Experience Representative

    7 months ago

    Greater Sudbury, Canada Northern Credit Union Limited Full time

    Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial...

  • Temporary Member Experience Representative

    2 months ago

    Greater Sudbury, Canada Northern Credit Union Limited Full time

    Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial...

  • Sales Representative

    4 months ago

    Greater Sudbury, Canada ColdHaus Direct Full time

    **ColdHaus Direct** is a direct-to-store distributor that focuses on national and independent markets. With over 20-years’ experience in the sales and distribution industry, ColdHaus Direct provides a suite of services, including in-house Direct Store Delivery (DSD) sales, on-line ordering, warehouse infrastructure, freight, fulfilment, and sub-distributor...

  • Bilingual Guest Experience Centre Consultant

    1 day ago

    Greater Toronto Area, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Vaughan)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Sales Representative

    3 months ago

    Greater Sudbury, Canada ColdHaus Direct Full time

    **ColdHaus Direct** is a direct-to-store distributor that focuses on national and independent markets. With over 20-years’ experience in the sales and distribution industry, ColdHaus Direct provides a suite of services, including in-house Direct Store Delivery (DSD) sales, on-line ordering, warehouse infrastructure, freight, fulfilment, and sub-distributor...

  • Sales Representative

    3 weeks ago

    Greater Sudbury, Canada TERAPRO Group-Construction Full time

    **TERAPRO Group**, the land professional, is a dealer of agricultural and construction machinery. Its significant purchasing power and expertise make it a partner of choice for its customers. Terapro offers several points of service (18 branches) to better serve its customers by focusing on proximity through personalized management. **TERAPRO...

  • Sales Representative

    8 months ago

    Greater Sudbury, Canada Cintas Full time

    **Requisition Number**: 175072 Cintas is seeking a Sales Representative - Facility Services to focus on new business-to-business account development in our Facility Services Division. Responsibilities include prospecting, cold calling, setting appointments with prospects, presenting programs and meeting a sales quota. Sales Representatives will also...

  • Sales Representative

    1 month ago

    Greater Sudbury, Canada ColdHaus Direct Full time

    **ColdHaus Direct** is a direct-to-store distributor that focuses on national and independent markets. With over 20-years’ experience in the sales and distribution industry, ColdHaus Direct provides a suite of services, including in-house Direct Store Delivery (DSD) sales, on-line ordering, warehouse infrastructure, freight, fulfilment, and sub-distributor...

  • IT Business Partner

    3 days ago

    Greater Sudbury, Canada IAMGOLD Full time

    IT Business Partner - (13798) Description **Improve the processes of today** **Define the best practices of tomorrow** At Côté Gold, we focus on what we contribute, not just what we extract. We believe that in order for prosperity to be sustained, it must be shared, it must support the well-being of our employees and our communities, and it must be...

  • Inside Sales Representative

    4 days ago

    Greater Sudbury, Canada Jobsite Industrial Rental Services Full time

    We have an immediate requirement for an Inside Sales Representative at our Sudbury location. Our mission is to empower the modern business by partnering with them in providing solutions. With over 30 years in the market, we've partnered with clients to customize and provide solutions for their needs. - Assist with the Sales Representatives/Account Managers...

  • Independent Sales Representative

    7 months ago

    Greater Sudbury, Canada Safilo USA Full time

    WE ARE SAFILO USA, a subsidiary of Safilo Group, an Italian manufacturer and worldwide distributor of quality fashion eyewear and sun wear. We are offering an opportunity to represent some of the top brands in the optical industry. You must excel at finding and closing new opportunities, building relationships, and growing and servicing existing accounts....

  • Customer Service Representative

    2 months ago

    Greater Sudbury, Canada Assured Automotive Full time

    The **Customer Service Representative** is responsible for providing exceptional customer experience. They manage working relationships with customers and Insurance Partners while providing all components of administrative support for the Repair Facility Team. The Customer Service Representative will also have estimating responsibilities such as creating...

  • Sales Representative

    5 days ago

    Greater Sudbury, Canada ColdHaus Direct Full time

    *ColdHaus Direct* is a direct-to-store distributor that focuses on national and independent markets. With over 20-years’ experience in the sales and distribution industry, ColdHaus Direct provides a suite of services, including in-house Direct Store Delivery (DSD) sales, on-line ordering, warehouse infrastructure, freight, fulfilment, and sub-distributor...

  • Sales Representative

    6 days ago

    Greater Sudbury, Canada ColdHaus Direct Full time

    *ColdHaus Direct* is a direct-to-store distributor that focuses on national and independent markets. With over 20-years’ experience in the sales and distribution industry, ColdHaus Direct provides a suite of services, including in-house Direct Store Delivery (DSD) sales, on-line ordering, warehouse infrastructure, freight, fulfilment, and sub-distributor...

  • Sales Representative

    7 days ago

    Greater Sudbury, Canada ColdHaus Direct Full time

    *ColdHaus Direct* is a direct-to-store distributor that focuses on national and independent markets. With over 20-years’ experience in the sales and distribution industry, ColdHaus Direct provides a suite of services, including in-house Direct Store Delivery (DSD) sales, on-line ordering, warehouse infrastructure, freight, fulfilment, and sub-distributor...

  • Dynamic Sales Representative

    1 month ago

    Greater Sudbury, Canada EverLine Coatings - Sudbury-North Bay Full time

    **Benefits**: - Bonus based on performance - Company parties - Competitive salary - Dental insurance - Employee discounts - Flexible schedule - Health insurance - Opportunity for advancement - Paid time off - Training & development - Vision insurance **Company Overview** EverLine Coatings, a rapidly scaling commercial service franchise brand is looking...

  • Customer Service Representative

    4 months ago

    Greater Sudbury, Canada Farm Business Consultants Full time

    Overview: **Customer Service Representative** **Your next career adventure starts here - don't let it pass you by!** Step into a role where your skills are valued, and your potential is recognized. We’re seeking dynamic individuals ready to take their career to the next level. At Farm Business Consultants (FBC), our roots run deep in rural communities,...