Front Desk Hospitality Agent
7 days ago
Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.
We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.
Life at Sonder
We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out
this article
to find out more about our Culture and Principles.
Our Front Desk Hospitality Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All.” This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you
The Opportunity:
- Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.- Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.- Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.- Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.- Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.- Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required- Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
Who We Look For:
- Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.- Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.- Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to “get it done” for our guests.-
- Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.- Flexible schedule and open to working evenings, weekends, and holidays.- Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.- Proficiency in languages other than English is an asset.- This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).- This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, and/or other forms of transportation that provide reasonable work associated transit times between locations).
**Benefits**:
We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:
- Competitive compensation- Generous stock plan- Medical, dental and vision insurance (where applicable)- Flexible vacation- Wellness and volunte
-
Front Desk Agent
4 weeks ago
Montréal, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent
3 weeks ago
Montréal, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent
3 weeks ago
Montréal, Canada Hôtel Saint Laurent Montreal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent
4 weeks ago
Montréal, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent
4 weeks ago
Montréal, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent
4 weeks ago
Montréal, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent
3 weeks ago
Montréal, Canada Hotel Chez Swann Full timeBoutique Hotel in Downtown Montreal We are seeking a skilled and enthusiastic Front Desk Agent and Night Auditor to join our team at our boutique hotel in downtown Montreal. As a Front Desk Agent and Night Auditor, you will be responsible for providing exceptional customer service to our guests, checking them in and out of the hotel, assisting with guest...
-
Hotel Front Desk Agent
2 weeks ago
Montréal, Canada APD SMART INC Full time**Front Desk Agent (Full time/ part time)** As a Front Desk Agent, you will be the face of our facility to our guests. You will be responsible for the entire experience from beginning to end in our facilities. **What you will do**: - Greet guests and provide interactive service to the guests through phone and in-person interactions - Administrative tasks...
-
Front Desk Agent
4 days ago
Montréal, Canada Club Med Full time**Γνωρίζετε το Club Med;** Διαθέτουμε περίπου 70 resorts,σε 26 χώρες, τα οποία λειτουργούν για χειμερινή ή καλοκαιρινή σαιζόν. Κάποια απο αυτά είναι ανοιχτά όλο το χρόνο. Προσφέρουμε στους πελάτες μας υψηλής...
-
Front Desk Agent Full Time
4 weeks ago
Montréal, Canada Hôtel Saint Laurent M ontreal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent
4 weeks ago
Montréal, Canada Hotel Saint Laurent Montreal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent(Part-time)
3 weeks ago
Montréal, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent(Part-time)
3 weeks ago
Montréal, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent Full Time
3 weeks ago
Montréal, Canada Hôtel Saint Laurent M ontreal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent
4 weeks ago
Montréal, Canada Club Med Full timeYou are - Sociable, you know how to connect with our guests and build a trusting relationship. - Helpful and attentive, finding the right solution for all our guests. - Multilingual, you master at least two languages and are comfortable with international guests. You will - Be responsible for welcoming guests, providing information and personalising...
-
Front Desk Agent
2 weeks ago
Montréal, Canada Quality Inn Centre-Ville Montreal Full timeWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. **Job Duties**: - Maintains an inventory of vacancies,...
-
Front Desk Agent
4 weeks ago
Montréal, Canada Prestige Fitness Gym Full timeif you were to come on board as one of our Front Desk Associates, we’d ask you to do the following for us: - Provide hospitality reception services to the gym clients. - Cleaning and Sanitizing gym equipments - Be the first point of contact for client regarding gym queries - Ensure data stored in the system is current with respect to client information,...
-
Front Desk Agent/night Auditor
3 weeks ago
Montréal, Canada Hôtel Saint Laurent M ontreal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent/night Auditor Full Time
4 weeks ago
Montréal, Canada Hôtel Saint Laurent M ontreal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent
3 weeks ago
Montréal, Canada Hôtel Travelodge Montréal Centre Full time**Work place**: 50 Boul René-Lévesque Ouest, Montréal, Québec H2Z 1A2 **Status**:Part-time **Salary**: 22.58$ per hour The Travelodge Montreal is an affordable hotel located in the downtown area of the great metropolis. Are you looking for a pleasant, supportive, and professional work environment where the art of hospitality, politeness, and a smile...
