Support Agent, Service Desk, Radio Division
2 weeks ago
**CTC007317 - Support Agent, Service Desk, Radio Division**:
**Secteur industriel: Telecommunications**:
**Type d'emploi: Contract**:
**Durée: Eight months**:
**Mode de travail: Mixed**:
**Description**:
IMPORTANT
Location to consider - only Montreal and its surroundings (Within Quebec)/
Remote work is available. However, they must be available to meet in the office for trainings, meetings, events, etc. We are currently 2 days a month at the office
Day to day
- Responsible for responding to customer requests in a prompt, accurate and professional manner.
- Handle any inquiries which require investigation or follow-up.
- Ensure requests and inquiries are transferred to the appropriate area.
- Develop and maintain good client relationships while ensuring confidentiality.
- Use call tracking systems to log all inquiries for documentation purposes.
Top skills
- Previous customer service experience
- Excellent communication skills (Fluent in English and French)
- Ability to handle tasks in a professional manner
Projects - We are a dedicated Helpdesk to all users of the Quebec Ministry of Cybersecurity and Digital Affairs (MCN Québec). The Wireless Network team is seeking qualified individuals with experience supporting microcomputers, data transfer, and corporate standards.
We are a dedicated Helpdesk to all users of the Quebec Ministry of Cybersecurity and Digital Affairs (MCN Québec). The Wireless Network team is seeking qualified individuals with experience supporting microcomputers, data transfer, and corporate standards. Such attributes will make you an unparalleled asset to our organization.
Roles and Responsibilities:
- Act as an escalation point towards our Wireless Network vendor, to investigate, expedite, and resolve network issues and business affecting problems
- Rollout projects and deployments into production with assistance of Operation teams
- Priming root cause analysis and following up on problems with other teams and/or vendor
- Coordinate activities with other groups including Engineering, Technology Development, Operations, and Real Estate to support our business needs
- Process customer requests through our ticketing system and others
- Manage and update the inventory database
Critical Qualifications/Competencies:
- Client facing work experience (communications)
- Minimum of 3 years of technical experience in a telecommunications environment, including knowledge of telephone networks and voice technology
- Ability to manage and coordinate multiple customer projects simultaneously
- ITIL certification is an asset
- A clean corporate and Police security background check is required
- Bilingual French/English
Business Location:
- Able to work remotely (from home)
- Available Monday - Friday, 8:00AM - 8:00PM
- Part-Time & Full-Time
**Etes-vous sûr?**:
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