Reception and Accounting Coordinator

6 months ago

Victoria, Canada Olive Fertility Centre Full time

**Location**: Victoria Clinic, On site

**Work Schedule**: Wednesday - Saturday, 7:15am - 3:15pm, 30 hours a week

**Overview**:

- Supporting the Vision, Values, Purpose, and Commitment of Olive Fertility Centre:_

Reporting to the Clinic Manager, the Reception & Accounting Coordinator is pivotal to the organization - this being the first voice and experience our patients encounter. You will be responsible for delivering the highest level of customer service to Olive patients. This part-time position requires a motivated, energetic, self
- directing individual able to work in a busy, professional, multi-tasking environment. You are required to provide exceptional patient centered care in a friendly, calm, personable manner, and be able to work accurately and efficiently while interacting effectively and in a supportive manner to all Olive’s diverse patients.

**Key Areas of Involvement Include**:
**Reception**:

- Greet and check-in patients as they enter the clinic.
- Take webcam photos of all new patients and ensure they are accurately set up in the patient’s demographics folder in the company Electronic Medical Records program.
- Answer and triage all incoming calls with a pleasant, accommodating, and professional demeanour.
- Provide referral and clinic facility information to callers ensuring correct information is imparted in a professional, caring manner.
- Retrieve all overflow voice message calls.
- Monitor corporate coffee machine - call in for servicing as needed.
- Appointment confirmations (No chart prep)
- Tracking down reports and test results and scanning into charts as needed
- Obtaining male partner PHN when needed
- After consultation requisition uploading
- Scanning all paper reports/results/consents for Victoria patients
- Scanning and updating status for Electronic Communication Consents
- Document management Chart transfers, Prenatal Referrals - Victoria Patients

**Accounting**:

- Interact with patients daily.
- Perform patient financial orientations.
- Process patient payments in accounting system and using POS.
- Process payments at Reception & Pharmacy
- Prepare invoices for services and prescriptions.
- Assist with collections.
- Assist with preparation of day sheets/daily revenue collections and outstanding invoices.
- Liaison with other staff members
- Communicate and coordinate with Olive accounting department.

**Qualifications**:
**Education, Training and Experience**:

- Grade 12 graduation.
- Minimum of two (2) years of related experience.
- Previous experience working in a medical office is an asset.
- Previous accounting experience is an asset.

**Skills and Abilities**:

- Ability to work quickly and accurately in all areas of responsibility.
- Professional, polite, friendly demeanour and ability to put patients at ease.
- Proficiency with MS Office
- Ability to communicate effectively both verbally and in writing.
- Ability to work independently and as a member of a multi-disciplinary team.
- Physical ability to perform the duties of the position.
- Punctual - ready and physically performing required tasks at the start of each shift.

**Job Types**: Part-time, Permanent

**Salary**: From $25.00 per hour

Expected hours: 30 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 2 years (preferred)
- Medical office: 1 year (preferred)

Ability to Commute:

- Victoria, BC (required)

Work Location: In person

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