Manager, Graduate Programs- Werklund School of
1 month ago
**Description**
The **Werklund School of Education** is currently seeking a Full-time Regular **Manager, Graduate Programs**.
The Werklund School of Education (Werklund School) has more than 2500 students currently enrolled in BEd, MA, MEd, MC, PhD and EdD degree programs supported by more than 160 academic and support staff. There are more than 27,000 alumni of the Werklund School that can be found in 148 countries around the world. Research informs all of our programs. In exploring how we learn and how to create conditions that enable learning, the work of our students and researchers provides a better understanding of the broad range of educational issues within our communities.
Reporting to the Associate Dean, Graduate Programs in the Werklund School of Education, the Manager is responsible for the overall management of operations of the Office of Graduate Programs in Education including diverse on-campus and online graduate programs, oversight of budget, program support staff, admissions, scheduling and the timetable. The incumbent must deal with a cross-section of faculty members and students in a diverse cross-cultural environment. The job is demanding; requires sound judgment, excellent leadership skills, excellent organizational skills, initiative and discretionary decision making which impacts services and area operations in an environment of change and shifting priorities. Competing interests must be managed with satisfactory outcomes for all involved.
Peak periods can be high stress with multiple priorities and simultaneous deadlines.
The Manager works with the Associate Dean to ensure the smooth delivery of student services including: course scheduling/timetabling, admission, registration, fee assessment, program changes, supervision, scholarships, examinations and convocation. The Manager provides ongoing status reports to the Associate Dean and the School Leadership Team on all operational matters that affect the ongoing success of the programs.
The Manager works with the Associate Dean, Graduate Programs in Education Council to develop the strategy and vision for program administration and financial planning and reporting that is aligned with the School's strategic and programmatic directions. The work of the Manager requires strong analytical abilities and strategic thinking in contributing to the design and implementation of programmatic and operational changes.
Judgment and decision-making of the Manager has an impact at programmatic and School levels. This position requires strong collaboration, negotiation, mediation and partnership building skills. High volume and variety of work demands, much of which are driven by internally and externally imposed deadlines and requirements can be expected. The nature of the work often includes multiple simultaneous deadlines. It is necessary to deal with moderate to highly complex issues and, in some cases, conflicts that require direct involvement and resolution. Moderate to high stress and pressure throughout the year, particularly during peak periods, may be encountered. The impact of error is high, as administrative decisions made will impact the Werklund School of Education and the University of Calgary.
**Summary of Key Responsibilities** (job functions include but are not limited to):
- The Manager must provide quality leadership to area support staff. The current complement is approximately ten support staff in multiple roles and phases of development. This includes business process assessments, recruitment, mentoring and discipline of support staff, evaluation of staff performance and feedback to ensure efficient operation of the areas.
- Staff members are well trained, competent, supported in their work, and encouraged in their development. Work includes establishing policies and procedures, dealing with complaints, liaising with the HR Services team and handling other administrative details (managing time off requests, approving time entries and managing vacation/CTO/flex liability, etc.)
- The Manager recruits, selects, promotes, mentors, disciplines, terminates staff; plans, assigns, schedules, supervises staff and leads the performance reviews and enhancement process for support staff. Emphasis on the identification and mentoring of potential leaders in each area is critical.
- Supports staff in developing a positive, high trust working relationship with each other and with faculty and students. The Manager ensures staff work effectively as a team.
- The Manager works to drive the leadership, strategic planning, and allocation of resources that will allow the Graduate Programs in Education to achieve its objectives, in alignment with the strategic direction of the Werklund School of Education and the University of Calgary.
- Lead the development, in partnership with Marketing and Communications (interviews, events,
stories, newsletters, websites, etc.) to create a plan for recruitment, in each sphere (local, national, and inte
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