Team Lead, Graduate Program Officer, Faculty of

7 months ago

Calgary, Canada The University of Calgary Full time

**Description**

**Faculty of Graduate Studies** is currently seeking a Full-time Regular **Team Lead, Graduate Program Officer.**

Reporting to the Manager, Student and Program Support, The Team Lead, Graduate Program Officers has responsibility for coordinating and supervising the delivery of Faculty of Graduate Studies (FGS) Enrolment and Program Support services including admission, registration, fee assessment, program changes, supervision, examinations, and convocation for about 8000 graduate student files in 80+ graduate programs. The Team Lead has a significant impact on multiple stakeholders within FGS and the University, including students, staff, faculty, and senior leaders; guidance and recommendations from the Team Lead influence priorities, procedures, and plans.

This role ensures that FGS graduate program officers and graduate program staff in teaching faculties have appropriate knowledge and access to information and support to perform successfully. The Team Lead oversees the daily work of the Graduate Program Officer team (7), and acts as a mentor to the broader FGS Graduate Student and Program Support team, providing leadership and guidance.

Excellent time management skills are required to balance Team Lead duties (50%) with Graduate Program Officer duties (50%). A high level of concentration is required to handle multiple tasks in a position that is driven by constant deadlines and a high volume of requests from students and graduate programs. Stress levels can be high during busy periods and due to an environment of constant change and shifting priorities. Strong communication, teamwork, and customer service skills are required, as is the ability to exercise sound judgement based on specialized knowledge to ensure high quality service is maintained within established regulations and guidelines, ensuring FGS policies and procedures are adhered to, and exceptions are forwarded for review/ruling. The impact of error is high and inaccurate guidance may have a serious impact on a student or graduate program.

The key purpose of the Team Lead, Graduate Program Officers is to ensure the smooth, effective, and efficient delivery of FGS graduate enrolment and program support services. This includes overseeing the day to day operations of the graduate program officers as well as coordination of workload and assignment of duties. The Team Lead ensures that graduate students are monitored and supported at all stages of their programs and that appropriate referrals are made if a student requires support during their graduate student journey and/or fails to meet Faculty regulations.

**Summary of Key Responsibilities** (job functions include but are not limited to):
**Recruitment, Training and Supervision**
- Assists in hiring and onboarding of the Graduate Program Officers and contributes to annual goal setting.
- Liaises with the Manager, Student and Program Support to ensure consistent procedures are in place, and followed by all Graduate Program Officers, and that any staff concerns are resolved quickly and fairly.
- Liaises with the Team Lead, Student Services and Team Lead, Graduate Program Support to ensure knowledge is shared and communicated to all stakeholders.
- Ensures Graduate Program Officers understand their own responsibilities and accountabilities and have a general understanding of how all units within FGS work together to enhance the student to enhance the student experience.
- Ensures equitable distribution and delegation of workload and monitors performance, considering the strengths and growth potential of the staff involved.

**Student Administration and Record Management**
- Responsible for the administration of graduate student records within a defined portfolio.
- Ensures that students who are admitted to the University meet the minimum requirements, have appropriate supervision, are registered, complete program requirements, fulfill examination requirements and graduate having fulfilled all Faculty of Graduate Studies and University of Calgary requirements.
- Ensures that appropriate processes and documentation are developed and shared to support FGS and program staff navigate more complex or exceptional circumstances effectively and consistently.
- Ensures any anomalies or problems are brought promptly to the attention of the Manager, Student and Program Support, Senior Director, and/or the appropriate Associate Dean for resolution.
- Supports graduate student wellness/success through direct referrals to the Graduate Academic and International Specialists.

**Client Service**
- Provides accurate information to students, staff and faculty in a professional, courteous, and timely manner.
- Assesses the effectiveness of processes and procedures, and suggests changes to enhance service, efficiency, and effectiveness.
- Ensures Graduate Program staff receive adequate training in FGS procedures.
- Ensures services meet the changing needs of the graduate students, the Faculty of

  • Graduate Program, Team Lead- Werklund School of

    2 months ago

    Calgary, Canada The University of Calgary Full time

    **Description** The **Werklund School of Education** is currently seeking a Full-time Regular **Graduate Program, Team Lead**. Reporting to the Manager, Graduate Programs in Education, this role has responsibility for coordinating and supervising the delivery of the student services within the Graduate Programs in Education office in the Werklund School of...

  • Graduate Program Administrator, Faculty of Science

    6 months ago

    Calgary, Canada The University of Calgary Full time

    **Description** The **Graduate Science Centre** is currently seeking a Full-time Limited Term** Graduate Program Administrator** for approximately 6 months. Reporting to the Manager, Graduate Student Centre, the Graduate Program Administrator (GPA) provides student affairs expertise related to student admission, funding, registration and progression...

  • Administrative Assistant, Faculty of Graduate

    3 months ago

    Calgary, Canada The University of Calgary Full time

    **Description** The **Dean's Office** in the **Faculty of Graduate Studies** is currently seeking a Full-time Regular **Administrative Assistant**. The University of Calgary is a research-intensive university with a focus on graduate education. Currently there are approximately 8,000 registered graduate students across 65+ programs. The Faculty of Graduate...

  • Coordinator, Office of The Associate Deans

    10 hours ago

    Calgary, Canada The University of Calgary Full time

    **Description** The **Dean's Office - Grad Studies** within the **Faculty of Graduate Studies** is currently seeking a Full-time Regular **Coordinator, Office of the Associate Deans (Student Experience).** The University of Calgary is a research-intensive university with a focus on graduate education. Currently there are approximately 8,000 registered...

  • Graduate Student Services Assistant, Faculty of

    1 month ago

    Calgary, Canada The University of Calgary Full time

    **Description** The **Dean's Office** in the **Faculty of Graduate Studies** is currently seeking a Full-time Temporary Relief **Graduate Student Services Assistant **for approximately 8 months. The University of Calgary is a research intensive university with a focus on graduate education. The Faculty of Graduate Studies (FGS) has approximately 8000...

  • Graduate Programs Coordinator, Graduate Programs in

    3 months ago

    Calgary, Canada The University of Calgary Full time

    **Description** The **Graduate Programs in Education team** in the **Werklund School of Education** is currently seeking a Full-time Regular Graduate Program Coordinator. This position reports directly to the Manager, Graduate Programs in Education in Graduate Programs in Education (GPE), with strong accountabilities to the Associate Dean Graduate Programs...

  • Student Services Team Lead, Faculty of Social Work

    6 months ago

    Calgary, Canada The University of Calgary Full time

    **Description** The **Faculty of Social Work** is currently seeking a Full-time Temporary Relief **Student Services Team Lead **for approximately 15 months. Reporting to the Manager of Student Services, the Student Services Team Lead provides leadership, training and mentorship to members of the Student Services team within the Faculty of Social Work and...

  • Graduate Admissions Assistant, Faculty of Graduate

    3 months ago

    Calgary, Canada The University of Calgary Full time

    **Description** The **Dean's Office** in the **Faculty of Graduate Studies** is currently seeking a Full-time Limited Term **Graduate Admissions Assistant **for approximately 9 months. **Summary of Key Responsibilities** (job functions include but are not limited to): - Maintains up-to-date knowledge of calendar admission criteria for graduate programs...

  • Graduate Student Recruitment Specialist, Faculty of

    6 months ago

    Calgary, Canada The University of Calgary Full time

    **Position Overview** The **Graduate Science Centre** in the **Faculty of Science** is currently seeking a Full-time Regular **Graduate Student Recruitment Specialist**. Reporting to the Manager, Graduate Science Centre, the Graduate Student Recruitment Specialist is the primary point of contact for prospective graduate students in Science programs. This...

  • Graduate Program Administrator- Werklund School of

    1 month ago

    Calgary, Canada The University of Calgary Full time

    **Description** The **Werklund School of Education** is currently seeking a Full-time Regular **Graduate Program Administrator**. The Werklund School of Education (Werklund School) has more than 2500 students currently enrolled in BEd, Graduate Certificate, Graduate Diploma, MA, MEd, PhD and EdD degree programs supported by more than 160 academic and...

  • Manager, Graduate Student Services

    3 months ago

    Calgary, Canada The University of Calgary Full time

    **Description** The **Graduate Science Centre** in the **Faculty of Science** is currently seeking a Full-time Regular **Manager.** Reporting to the Manager, Graduate Science Experience, the Manager, Graduate Student Services works 35 hours per week and is a part of Management and Professional Staff (MaPS). The Manager will develop and operationalize a...

  • Academic Program Specialist, Faculty of Arts

    2 months ago

    Calgary, Canada The University of Calgary Full time

    **Description** The **Arts Admin Operations** within the **Faculty of Arts** is currently seeking a Full-time Staff Limited Term **Academic Program Specialist** for approximately 1 year. The Faculty of Arts is home to highly motivated educators, researchers and students who have the critical and technical skills, as well as the creative knowledge and...

  • Manager, Marketing, Faculty of Social Work

    2 weeks ago

    Calgary, Canada The University of Calgary Full time

    **Description** The **Dean's Office** in the **Faculty of Social Work** is currently seeking a Full-time Regular **Manager, Marketing**. The Manager, Marketing leads and manages the team that is responsible for developing and implementing the overall Faculty of Social Work marketing, recruitment, and digital communications including brand management,...

  • Manager, Graduate Programs- Werklund School of

    4 weeks ago

    Calgary, Canada The University of Calgary Full time

    **Description** The **Werklund School of Education** is currently seeking a Full-time Regular **Manager, Graduate Programs**. The Werklund School of Education (Werklund School) has more than 2500 students currently enrolled in BEd, MA, MEd, MC, PhD and EdD degree programs supported by more than 160 academic and support staff. There are more than 27,000...

  • Graduate Program Administrator- Werklund School of Education

    2 weeks ago

    Calgary, Canada The University of Calgary Full time

    Description The Werklund School of Education is currently seeking a Full-time Regular Graduate Program Administrator. The Werklund School of Education (Werklund School) has more than 2500 students currently enrolled in BEd, Graduate Certificate, Graduate Diploma, MA, MEd, PhD and EdD degree programs supported by more than 160 academic and support staff....

  • Manager, Graduate Programs- Werklund School of Education

    2 weeks ago

    Calgary, Canada The University of Calgary Full time

    Description The Werklund School of Education is currently seeking a Full-time Regular Manager, Graduate Programs. The Werklund School of Education (Werklund School) has more than 2500 students currently enrolled in BEd, MA, MEd, MC, PhD and EdD degree programs supported by more than 160 academic and support staff. There are more than 27,000 alumni of the...

  • Graduate Academic

    2 months ago

    Calgary, Canada The University of Calgary Full time

    **Description** The **Dean's Office** in the **Faculty of Graduate Studies **is currently seeking a Full-time Regular **Graduate Academic & International Specialist**. The University of Calgary is a research intensive university with a focus on graduate education. Currently there are approximately 8,000 registered graduate students across 65+ programs;...

  • Undergraduate Program Advisor, Faculty of Arts

    3 months ago

    Calgary, Canada The University of Calgary Full time

    **Description** The **Arts Admin Operations** within the **Faculty of Arts** is currently seeking three (3) Full-time Regular **Undergraduate Program Advisors.** The position requires the ability to use discretion, maintain professionalism, confidentiality, and composure under pressure, and tact and diplomacy in dealing with sensitive and confidential...

  • Student Admissions Specialist, Graduate Science

    4 months ago

    Calgary, Canada The University of Calgary Full time

    **Description** The **Graduate Science Centre** in the **Faculty of Science** is currently seeking a Full-time Regular **Student Admissions Specialist**. Reporting to the Lead, Student Recruitment, the Student Admissions Specialist is the primary point of contact for prospective graduate students. The incumbent is responsible for pre - admission...

  • Dean, Faculty of Law

    3 months ago

    Calgary, Canada The University of Calgary Full time

    **Description** **Dean, Faculty of Law** **UNIVERSITY OF CALGARY** **2500 University Drive NW Calgary, AB T2N 1N4** - The University of Calgary (UCalgary), located in the heart of Southern Alberta, both acknowledges and pays tribute to the traditional territories of the peoples of Treaty 7, which include the Blackfoot Confederacy (comprised of the Siksika,...