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Technical Support Specialist

4 months ago

Burlington, Canada IKEA Full time

This is a contract with the possibility of becoming a permanent role. The position is based in the GTA.

What you'll need to have
- You are inspired by service-minded work, and put the end user´s and customer’s needs first
- You have a minimum 2 years of work experience in IT Technical Support and Hardware troubleshooting
- You’re adaptable and enjoy working with changing business needs and/or priorities
- You’re a natural at identifying and proposing improvements to IT processes and tools
- You are up to date on relevant technology standards, trends and innovations
- You have a general knowledge of IT service management, processes and toolsets, procedures and guidelines
- You have knowledge of project and change management and a general knowledge of accounting and finance concepts related to the

procurement and lifecycle management of IT assets

A day in your life with us
- Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed asset

accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new

assets
- Lead or support on-site project implementation/deployment efforts with regard to implementation of new Digital products, lifecycle refresh

of hardware solutions and all technical implementation work related to the build-up of new locations
- Provide 2nd level hardware and software support for end users at multiple sites within a defined region, and provide remote, after-hours

support for business-critical issues, aligned with Central Group Digital service operations framework
- Perform preventive maintenance and routine monitoring to include creation and follow-up of a service schedule for fixed assets, daily and

weekly review of all applicable monitoring tools in order to identify and avoid potential business interruptions
- Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to

escalate an issue in the support chain.
- Ensure projects in need of Technical Support receive such support through participation in necessary project teams and actively ensuring

necessary preparations and activities are in place for local projects and global deployments
- Provide hands-on basic technical training for onsite support staff and of new hires, including setting up and introducing technical

equipment (e.g. laptops)
- Provide input on what digital equipment/products might be in risk of downtime and suggest solutions to ensure the business continuity

plan is secured and in place for all critical equipment/products
- Coordinate and manage local vendors and local contact points to global vendors regarding support, upgrades, bug reporting, change requests, etc. when needed

Our team within Ikea

We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.

JUST SO YOU KNOW
- In the IKEA world, this position is officially referred to as: Technical Support Specialist
- The job requires working some evenings, overnights and weekends.

within the Greater Toronto Area.