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Technical Support Specialist

2 months ago


Burlington, Ontario, Canada Joe Apps Technology Support Full time
{"h2": "Job Summary", "p": "At Joe Apps Technology Support, we are seeking a highly skilled User Support Technician to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

", "ul": [{"li": "Provide technical support to users experiencing difficulties with computer systems, software, and other technology-related issues."}, {"li": "Consult user guides, technical manuals, and other documents to research and implement solutions to technical issues."}, {"li": "Provide advice and training to users in response to identified difficulties, ensuring they have the necessary skills to use our technology effectively."}, {"li": "Collect, organize, and maintain a problems and solutions log for use by other technical support analysts, ensuring that knowledge is shared and best practices are followed."}, {"li": "Participate in the redesign of applications and other software, working closely with our development team to ensure that our technology meets the needs of our clients."}, {"li": "Supervise other technical support workers in this group, providing guidance and support to ensure that our team is working efficiently and effectively."}, {"li": "Provide business systems, network, and Internet support to users in response to identified difficulties, ensuring that our clients have access to the technology they need to succeed."}, {"li": "Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software, ensuring that our technology is running smoothly and efficiently."}, {"li": "Perform Web-server backup and recovery operations, ensuring that our data is secure and available when needed."}, {"li": "Provide customer service, responding to client inquiries and resolving issues in a timely and professional manner."}, {"li": "Manage incidents, working closely with our team to ensure that issues are resolved quickly and efficiently."}], "h2": "Requirements", "ul": [{"li": "No supervision responsibility."}, {"li": "Criminal record check."}, {"li": "Willing to travel regularly."}, {"li": "Valid driver's licence."}], "h2": "Work Environment", "p": "This is a fast-paced environment, and you will be working under pressure to meet tight deadlines. You will be required to sit for long periods and have manual dexterity, attention to detail, and the ability to distinguish between colours.

", "h2": "Personal Suitability", "ul": [{"li": "Accurate."}, {"li": "Client focus."}, {"li": "Efficient interpersonal skills."}, {"li": "Excellent oral communication."}, {"li": "Excellent written communication."}, {"li": "Initiative."}, {"li": "Judgement."}, {"li": "Organized."}, {"li": "Team player."}, {"li": "Ability to multitask."}, {"li": "Time management."}, {"li": "Honesty."}], "h2": "Health Benefits", "ul": [{"li": "Dental plan."}, {"li": "Disability benefits."}, {"li": "Paramedical services coverage."}]