Customer Service Support
5 months ago
Role
- Customer Service Support
- BilingualKey
Location - Toronto, ON
**Skills**:
- Responsible for providing Bilingual Customer Service Support.
- Service Now reporting, perform ticket analytics, helpdesk analyst.
- providing L1/L1.5 support, excellent customer handling skills,
- Awareness / knowledge of ITSM process, knowledge on bank branches and ATM support.
Pay: $40,000.00-$50,000.00 per year
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- DCS / DEC (preferred)
**Experience**:
- ServiceNow: 1 year (required)
- Helpdesk: 2 years (required)
- Banking /ATM: 2 years (preferred)
- ITSM Environment: 2 years (required)
- Customer Support: 3 years (required)
- Banking: 2 years (required)
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