Customer Service Support

6 months ago


Toronto, Canada Emonics Full time

Role
- Customer Service Support
- BilingualKey

Location - Toronto, ON

**Skills**:

- Responsible for providing Bilingual Customer Service Support.
- Service Now reporting, perform ticket analytics, helpdesk analyst.
- providing L1/L1.5 support, excellent customer handling skills,
- Awareness / knowledge of ITSM process, knowledge on bank branches and ATM support.

Pay: $40,000.00-$50,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- ServiceNow: 1 year (required)
- Helpdesk: 2 years (required)
- Banking /ATM: 2 years (preferred)
- ITSM Environment: 2 years (required)
- Customer Support: 3 years (required)
- Banking: 2 years (required)



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