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Bilingual Customer Service

7 months ago

Toronto, Canada ProIT Inc. Full time

**Skills and Responsibilities**:

- Responsible for providing Bilingual Customer Service Support.
- Service Now reporting, perform ticket analytics, helpdesk analyst.
- providing L1/L1.5 support, excellent customer handling skills,
- Awareness / knowledge of ITSM process, knowledge on bank branches and ATM support.

Pay: $70,946.01-$100,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Service Now reporting: 4 years (preferred)
- L1/L1.5 support: 4 years (preferred)
- ITSM: 4 years (preferred)
- ATM support: 4 years (preferred)

Work Location: In person