Analyst, Client Contact Centre
2 weeks ago
No other bank is doing what we do.
At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different. There’s a reason we like to work here, and we think you’ll like it too. Join BDC and help make a difference
Diversity. Equity. Inclusion. They’re more than just words for BDC. These concepts are foundational to our success and to our ability to attract, retain, mobilize and develop the right talent, as well as to offer a healthy, professional and collaborative environment. We are committed to cultivating and preserving an environment where all employees can thrive, and, for over a decade, we have been recognized as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, beliefs, experiences, and more.
POSITION OVERVIEW
CHALLENGES TO BE MET- Working in a constantly changing environment- Agile in its analysis of customers' technical questions to propose a quick solution or alternatives- Must validate the identity and information of the client, according to established procedures, always ensuring the security of customer data- Ensure total data integrity when capturing information in various systems such as CRM- Maintain good relations with internal client.es by informing account managers of activities at their client.es- Keep abreast of BDC's products and services to provide the best possible solutions for client.es
WHAT WE ARE LOOKING FOR- College diploma or certificate in administration (or equivalent)- Minimum 2 years of experience in customer service or technical support- Autonomous, independent, and reliable- Able to work alone and in a team- Demonstrated customer focus and excellent customer service skills- Ability to learn new software and procedures-
- Excellent verbal and written communication abilities in both English and French are required
With us, you'll be able to achieve the work/life balance you're looking for, with competitive working conditions and above-market flexible benefits. This includes modern workspaces to work from when you are in our offices, and, for some specific positions, the ability to work remotely, on reserve, and/or within your community.
-
Montréal, Canada Business Development Bank of Canada Full timeNo other bank is doing what we do. At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different....
-
Montréal, Canada Business Development Bank of Canada Full timeWe are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...
-
Montréal, Canada Gravity Conseil Full timeDescription Nous recherchons trois (3) Analystes de solutions de centres de contacts clients pour rejoindre notre équipe de conseillers du bureau de Québec ou de Montréal. Ces postes sont en mode hybride. Tâches Le conseiller en solutions de centres de contacts client intervient dans toutes les activités liées à la livraison de solutions, de...
-
Montréal, Canada Inoria Full timeInoria (anciennement Quovim C3) s’impose comme un partenaire nord-américain de choix orchestrant avec brio l’évolution des centres de contact. Inoria alimente des millions d’interactions clients et soutient avec ardeur les organisations dans leur parcours de transformation numérique par des services d’optimisation, de mise en œuvre et...
-
Montréal, Canada Tiffany & Co. Full timeBased at Tiffany Ritz-Carlton store, the **Client Advisor, Contact Center **holds the critical position of embodying the Tiffany brand in each and every client interaction. The Contact Centre Client Advisor is responsible for delivering luxury best-in-class client experience across multiple contact channels by listening to each client’s personal needs and...
-
Responsable centre de contacts
5 days ago
montréal, Canada FX Innovation, une compagnie de Bell Canada Full timeNous sommes à la recherche d'un(e) Conseiller(ère) d'affaires, senior en centre de contacts infonuagique Mandat de 8 mois d'avril à fin novembre (Poste à temps plein (37.5) Présence sur site (centre-ville de Montréal) : 1 jour par semaine (mardi) et un jour additionnel lors des mises en service (habituellement le lundi) Description du besoin : La...
-
Analyst, Client Contact Centre
2 weeks ago
Montréal, Canada Business Development Bank of Canada Full timeNo other bank is doing what we do. At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different....
-
Bilingue Analyste, Centre de Contact Client
1 week ago
Montréal, Canada Business Development Bank of Canada Full timeViens faire banque à part. Choisir BDC comme employeur, c’est évoluer dans un milieu de travail sain, inclusif, riche de compétences et qui met de l'avant les meilleures conditions pour rassembler des équipes uniques où le pouvoir d'agir est réel. C’est aussi être au centre de projets économiques et financiers ambitieux afin de voir plus loin et...
-
Contact Centre Sales Manager
5 days ago
Montréal, Canada Voyage Advisory Full time**Are you looking for a steady-paying job as a Contact Centre Sales Manager leading a team of insurance-licensed & non-licensed agents without a dependency on commissions?** **Do you like motivating and inspiring people to be their best?** **ABOUT OUR CLIENT**: Our client is a full sales and services provider dedicated to supporting financial services and...
-
Montréal, Canada Business Development Bank of Canada Full timeAucune autre banque ne fait ce que nous faisons. À BDC, nous aidons le Canada et ses entrepreneur.es à créer une économie prospère, inclusive et verte. Notre mission est d’aider les entreprises canadiennes à prospérer en leur offrant du financement, des capitaux et des services-conseils. Nous sommes dévoué.es aux entrepreneur.es canadien.nes....
-
Montréal, Canada Inoria Full timeInoria, maintenant fièrement une entreprise CallTower, s’impose comme un partenaire nord-américain de choix orchestrant avec brio l’évolution des centres de contact. Inoria alimente des millions d’interactions clients et soutient avec ardeur les organisations dans leur parcours de transformation numérique par des services d’optimisation, de mise...
-
Analyste Fonctionnel
2 weeks ago
Montréal, Canada Projuris Corp. Full time**Analyste d'affaires / fonctionnel** Dans le cadre de ses ententes avec ses différents clients, Projuris est actuellement à la recherche d'un Analyste d'affaires / fonctionnel pour une entreprise dans le domaine gouvernemental. Notre client est situé à Montréal. **Description des tâches et responsabilités - Analyste d'affaires / fonctionnel** Les...
-
Contact Centre Supervisor
3 days ago
Montréal, Canada Tele-Centre Assist Full timeor equivalent experience **Tasks**: - Train staff - Lead sales team in building relationships with business clients and manage negotiations of sales contracts **Supervision**: - 5-10 people **Area of specialization**: - Sales **Security and safety**: - Bondable - Credit check - Criminal record check **Work conditions and physical capabilities**: -...
-
Analyste D'affaires Centre D'appels
3 days ago
Montréal, Canada Amaris Consulting Full time**Who are we? **:**Amaris Consulting** est une société indépendante de conseil et de technologies au service des entreprises. Avec plus de 1000 clients dans le monde, nous déployons des solutions pour les plus grands projets depuis plus d'une décennie - tout ceci est rendu possible par une équipe internationale de 7 600 talents répartis sur les 5...
-
Analyste D'affaires Centre D'appels
2 days ago
Montréal, Canada amaris Full timeJob description Nous recherchons des consultants dynamiques pour renforcer notre équipe en Systèmes d'Information & Digital à Montréal. Votre expérience, vos connaissances et votre engagement nous aideront à relever les défis de nos clients. Vous soutiendrez différents projets grâce à votre expertise en tant que Analyste d'Affaires Centre...
-
Contact Centre Representative
7 days ago
Montréal, QC, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Pilote D'affaires
2 weeks ago
Montréal, Canada CAA Québec Full timePOURQUOI CHOISIR CAA-QUÉBEC CAA-Québec est une organisation humaine, pourquoi? Car, nous misons sur notre plus grande richesse : nos employés! En plaçant les employés au cœur de son développement, CAA-Québec favorise un environnement collaboratif et convivial qui contribue à l’épanouissement professionnel. Vous aimeriez évoluer dans cette...
-
Bilingual Contact Centre Representative
7 days ago
Montréal, Canada TC Transcontinental Full time**Bilingual Contact Centre Representative**: - Montreal - Quebec - 10156BR **Job description and requirements** **About Us** TC Transcontinental, has close to 8,000 employees, the majority of which are based in Canada, the United States and Latin America, with revenues of approximately $3 billion. TC Transcontinental is Canada’s largest printer and a...
-
Bilingual Client Benefit Analyst
7 days ago
Montréal, Canada Cigna Full timeThe primary function of the Client Benefit Analyst is to act as a key point of contact for all Health Benefit inquiries and issues for our customers - insurance companies and third party administrators (TPAs). The Client Benefit Analyst will ensure that relationships with our customers are effectively maintained. The Customer Services team provides support...
-
Contact Centres Agent
2 weeks ago
Montréal, Canada Transat Tours Canada Full timeCompany Description Be part of the journey! Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating telecommuting environment where team cohesion is paramount....
