Analyst, Client Contact Centre
7 days ago
No other bank is doing what we do.
At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different. There’s a reason we like to work here, and we think you’ll like it too. Join BDC and help make a difference
Diversity. Equity. Inclusion. They’re more than just words for BDC. These concepts are foundational to our success and to our ability to attract, retain, mobilize and develop the right talent, as well as to offer a healthy, professional and collaborative environment. We are committed to cultivating and preserving an environment where all employees can thrive, and, for over a decade, we have been recognized as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, beliefs, experiences, and more.
We have 2 positions to fill: a permanent role and a 6-month temporary role.
POSITION OVERVIEW
CHALLENGES TO BE MET- Working in a constantly changing environment- Agile in its analysis of customers' technical questions to propose a quick solution or alternatives- Must validate the identity and information of the client, according to established procedures, always ensuring the security of customer data- Ensure total data integrity when capturing information in various systems such as a CRM- Maintain good relations with internal clients and informing account managers of their client's activities and needs- Keep abreast of BDC's products and services to provide the best possible solutions for clients
WHAT WE ARE LOOKING FOR- College diploma or certificate in administration (or equivalent)- Minimum of 2 years of experience in customer service or technical support- Autonomous, independent, and reliable- Able to work alone and in a team- Demonstrated customer focus and excellent customer service skills- Ability to learn new software and procedures-
- Excellent verbal and written communication abilities in both English and French
With us, you'll be able to achieve the work/life balance you're looking for, with competitive working conditions and above-market flexible benefits. This includes modern workspaces to work from when you are in our offices, and, for some specific positions, the ability to work remotely, on reserve, and/or within your community.
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