Manager, Operations Centre
3 weeks ago
Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), YVR is made up of a team of diverse people who are working collaboratively to Connect BC proudly to the World. Safety is at the core of everything we do; we’re innovative, fun, and we invest in our people. With high engagement scores, an abundance of learning and development opportunities, and a holistic approach to wellness, we’re looking for someone to join our team.
**Key responsibilities include**:
- Building a thriving and successful team through relationships with business partners, contractors and government agencies
- Overseeing the execution of airport programs and contractor activities
- Using a variety of systems to monitor airport and customer key performance indicators
- Assessing risk and threats according to defined protocols and procedures
- Monitoring service levels across the airport and initiating resource deployment as required
**Key qualifications include**:
- At least five years’ experience working in an aviation or operational decision making role supplemented by a post-secondary degree; or an equivalent combination of education and experience which includes knowledge of all aspects of airport operations including, but not limited to: emergency response and management procedures, airline operations, airfield maintenance, lease management, noise management, air traffic control operations, workplace health and safety practices and airport security measures
- Knowledge of acts, standards, and regulations governing airport operations, along with associated policies, programs and procedures
- Fully conversant with MS Office software (Outlook, Word, Excel)
- Strong communication and writing skills in English - bilingualism (English and French) is an asset
- Several years of proven leadership experience, preferably in an operational environment
- Proven experience leading and motivating a highly skilled team of professionals with the ability to nurture a work environment that is proactive, flexible and responsive to change
- Ability to be proactive by identifying issues and putting measures in place to mitigate negative outcomes
- Strong communicator with a proven ability to excel under pressure
- Exceptional organizational skills with the ability to multitask in a fast-paced environment
- Sound judgment and decision making skills necessary to manage operational and emergency situations
- Proven customer focus in order to serve tenants and travellers in an ever-changing environment
- A strong commitment to health and safety with the ability to work safely and effectively under pressure
Shift and weekend work are required as the Airport Operations Centre is a 24/7 operation.
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