Operations Manager, Casual

2 months ago

Vancouver, Canada Vancouver Convention Centre Full time

Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities.

At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcome hundreds of thousands of global attendees to premier conferences, trade shows, banquets and more.

As a Casual Operations Manager, you will play a key role in ensuring a safe and service-oriented environment to create world-class experiences. Reporting to the Manager, Venue Operations, you lead the Guest Services Operations Centre (GSOC) team, who operate 24/7/365 days a year.

Engaged in both event execution and operational oversight, you will bring keen problem solving with elevated critical thinking skills, and the ability to lead a team in high stress situations while remaining calm under pressure. Liaising with multiple internal departments, suppliers, clients, stakeholders and industry partners, you will champion service excellence for our client’s events, while safeguarding the operational integrity of the venue.

**WORKING HOURS**:

- Hours of work vary between 0600 - 1600 hours; 1500 - 2400 hours.

**PAY RANGE**:

- $ 35+ an hour depending upon experience
- Overtime eligible after 8 hours

**WHAT YOU WILL DO**:

- Provide leadership and supervision to the Guest Services Operations Centre (GSOC) team, ensuring a high-level of professionalism, efficiency, and quality of work
- Manage operational and event delivery priorities, ensuring delegation of key tasks such as access control, signage, deliveries, shipping & receiving, people counting, visitor management, public safety, and security
- Act as key liaison with client and supplier contacts for each event to ensure smooth execution
- Play a critical role as Incident Commander during emergency response incidents and liaise with clients & suppliers, ensuring communication of essential information, guest safety, and mitigating impact to events
- Coordinate event requests with the Operations Lead and other Operations Managers during high event periods while balancing logístical feasibility with venue standards and ensuring a synchronized approach
- Use critical thinking and resolution techniques to solve issues, escalating more advanced issues to the Manager, Venue Operations
- Manage concurrent event move-ins/outs in collaboration with clients, suppliers, on-site security, and Vancouver Traffic Authority
- Ensure safety regulations are adhered to including those concerning emergency exit pathways, safety zones, maximum capacities, use of PPE, and age regulations, and ensure that clients & suppliers are familiar with the safety, security, and emergency measures
- Maintain a detailed and published log of activities during each shift, and review the logs and reports of others for approval prior to publishing

**WHAT YOU WILL BRING**:

- Post-secondary education (minimum 2 years) required, preferably in the fields of Business Administrations and/or Event Management
- Completion of Incident Command Levels 100 and 200 or equivalent is an asset
- 5-7 years of related experience in a complex environment ideally within the events or venue industry
- Knowledge in public safety, emergency response, client relations, and logistics is an asset
- Good understanding of security operations including CCTV, Access Control and Life Safety Systems is an asset
- A broad range of communications styles; able to choose appropriate, effective ways to communicate and listen to different audiences in diverse situations
- Ability to use information from a variety of sources to identify problems and opportunities, isolate the root cause, evaluate alternative actions, and make the most appropriate, informed decision:

- Strong, positive conflict resolution skills, whether sharing a vision, offering feedback, handling conflict, or explaining a decision, policy or procedure
- Innovation is supported and the ability to articulate a vision for the team is desired
- Ability to connect team members, co-create results, and collaborate with others to solve complex problems and create new value for the organization
- Accountability for inspiring a culture of service excellence including a safe facility and work environment

**HOW TO APPLY**:
At PavCo, we are an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. All qualified applicants, regardless of race, colour, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

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