Manager, Operations Centre

2 months ago

Vancouver, Canada Vancouver Airport Authority Full time

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone.

**Position overview**

**Key responsibilities include**:

- Building a thriving and successful team through relationships with business partners, contractors and government agencies
- Overseeing the execution of airport programs and contractor activities
- Using a variety of systems to monitor airport and customer key performance indicators
- Assessing risk and threats according to defined protocols and procedures
- Monitoring service levels across the airport and initiating resource deployment as required

**Key qualifications include**:

- At least five years’ experience working in an aviation or operational decision making role supplemented by a post-secondary degree; or an equivalent combination of education and experience which includes knowledge of all aspects of airport operations
- Knowledge of acts, standards, and regulations governing airport operations, along with associated policies, programs and procedures
- Strong communication and writing skills in English - bilingualism (English and French) is an asset
- Several years of proven leadership experience, preferably in an operational environment, leading and motivating a highly skilled team of professionals and create a proactive, flexible and responsive work environment
- Ability to be proactive by identifying issues and putting measures in place to mitigate negative outcomes
- Strong communicator and exception organizational skills with a proven ability to multi-task and excel under pressure
- Sound judgment and decision making skills necessary to manage operational and emergency situations

**Who We Are**

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. We strive to provide an environment that reflects the diversity of our communities, allowing us to better serve them.

Join us on this journey as we continue to transform our airport to better serve our communities.

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