Field Service Scheduling Manager

2 weeks ago


Burnaby, Canada Provident Security Full time

**About Us**:
Provident Security Corp. is a leading provider of security and concierge services in Vancouver, offering tailored solutions to residential and commercial clients. We are seeking an experienced and driven **Field Service Scheduling Manager** to take ownership of our scheduling operations. This role combines front-line scheduling responsibilities with strategic oversight and leadership, ensuring efficient use of our field service team’s time and delivering exceptional client service.

**Key Responsibilities**:

- ** Scheduling Leadership**:Take overall responsibility for scheduling a team of 15-20 field service technicians, ensuring optimal utilization of their time and skills. Directly manage and execute scheduling for key clients while providing strategic guidance for the entire scheduling process.
- **Supervision & Team Leadership**:Lead and supervise an existing scheduling team member, providing mentorship and direction to ensure high performance. Oversee and refine scheduling frameworks that empower the customer service team to book service calls efficiently 24/7.
- **Strategic Collaboration**:Work closely with sales, technicians, and the customer service team to align scheduling priorities with business goals. Collaborate with the Controller to track key metrics, monitor budget adherence, and minimize unnecessary overtime.
- **Continuous Improvement**:Identify opportunities to improve scheduling processes, streamline workflows, and enhance technician utilization. Develop and implement strategies that support operational efficiency and client satisfaction.
- **Problem-Solving & Adaptability**:Respond to schedule changes and unexpected challenges with creative, solutions-oriented approaches. Balance company guidelines with discretion to make decisions that benefit both clients and the business.

**What We’re Looking For**:

- ** Leadership Experience**: Proven ability to lead and mentor team members, ideally in a scheduling or operations-focused role.
- **Scheduling Expertise**: Demonstrated success in scheduling and coordinating field service teams, with a strong preference for residential services experience.
- **Sophisticated Communication**: Exceptional verbal and written communication skills, capable of engaging effectively with clients, internal teams, and senior leadership.
- **Technical Skills**: Proficiency with HubSpot, Basecamp, and other scheduling tools.
- **Strategic Mindset**: Able to see the big picture while managing details, leveraging data and insights to drive efficiency and continuous improvement.
- **Team-Oriented**: A collaborative, supportive professional who values teamwork and collective success.

**Key Success Metrics**:

- Efficient technician utilization rates and minimized unnecessary overtime.
- Smooth coordination with the Controller, sales, and customer service teams to align operational goals.
- Successful supervision of the existing scheduling team member, fostering collaboration and efficiency.
- High client satisfaction with accurate and responsive scheduling.

**Compensation and Benefits**:

- **Salary Range**: $75,000 - $85,000 annually, based on experience and qualifications.
- Competitive benefits package, including health and wellness options.
- Opportunities for professional growth and development within our organization.

**Why Join Us?**

Provident Security Corp. offers a dynamic and supportive workplace where your contributions directly impact our success. As the **Field Service Scheduling Manager**, you will play a pivotal role in leading scheduling operations, mentoring team members, and delivering exceptional client experiences. This is an opportunity to take ownership of a critical function in a growing company.



  • Burnaby, Canada Full Service Computer Software, Service & Support Company Full time

    AMS Computer Group, a full-service ERP supplier is looking for a senior service technician with specific experience in servicing IBM RS6000-based hardware and AIX 5.3 and above operating systems. Our installations across Canada are currently based AIX UNIX and Centos/Redhat Linux. Your experience in both will be essential in helping us complete our...


  • Burnaby, British Columbia, Canada CompuCom Systems Inc Full time

    Overview ) Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It We're...

  • Field Manager

    3 hours ago


    Burnaby, Canada Securiguard Full time

    **Securiguard is currently looking for enthusiastic Field Manager to join our team!** Security Field Manager is responsible for overseeing and coordinating the activities of field staff to ensure high standards of service delivery and operational efficiency. This role involves ensuring a safe and secure environment for all staff, contractors, and visitors,...


  • Burnaby, British Columbia, Canada MTCG & Associates Inc Full time

    Opportunity OverviewThis is an exciting opportunity for an experienced Branch Manager to join our team at MTCG & Associates Inc. As a key member of our leadership team, you will be responsible for driving the success of our client company.The successful candidate will have a strong background in operations and leadership, with experience in managing direct...


  • Burnaby, Canada Thermo Fisher Scientific Full time

    **Work Schedule** Other **Environmental Conditions** Office **Location**:Vancouver, British Columbia, Canada**: **Division Specific Information**: As part of the Instrument and Enterprise Services team (ULS brand), you have the opportunity to join a community of field service representatives who have strong customer relationships and confirmed technical...


  • Burnaby, Canada Diebold Nixdorf Full time

    **Position Overview** Diebold Nixdorf is a leading global developer and manufacturer of retail and banking equipment. We are currently seeking a Firstline Field Service Technician. Within your assigned area of responsibility, as a Firstline Field Service Technician, you will perform basic installation and minor repairs on all Diebold Nixdorf products and...


  • Burnaby, Canada BC Hydro Full time

    Powered by water... and by people like you Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come in. We need your talent to help us build major projects to meet growing demand. To help our customers find clean energy solutions for their homes and businesses and to be ready to respond during storms and...

  • Field Service Analyst

    3 weeks ago


    Burnaby, Canada Encepta Full time

    **Some of the responsibilities include**: - Provide support to the team including, but not limited to, scheduling, developing, and coaching of staff. - Conduct audits of work completed by field specialist, technicians and contractors. - Develop, track, and maintain of quality metrics, KPI’s for each phase of the project. - Provide ongoing coaching,...


  • Burnaby, Canada AECOM Full time

    AECOM’s Burnaby office is searching for a Field Management Superintendent for a full-time position with the primary work location at client sites. The responsibilities of this position include, but are not limited to: - Provide on-site administrative and technical management for construction project(s). - Responsible for the organization and direction of...

  • Field Manager

    3 weeks ago


    Burnaby, Canada BV GLAZING Full time

    **COMPANY BACKGROUND** BVGlazing Systems is a leading manufacturing and construction company specializing in the design, engineering, production and installation of window wall, curtain wall and railing solutions. Serving both residential and commercial construction markets across Canada and the United States, we pride ourselves in delivering exceptional...


  • Burnaby, Canada Milani Plumbing, Heating & Air Conditioning Full time

    Since 1956 **Milani Plumbing Heating & Air Conditioning, Burnaby, Kingsway **has been the market leader for plumbing, heating and air conditioning services in the Lower Mainland. With more than 65 years of ongoing success we continue to expand and excel in providing the best for our customers. With more than 120 service trucks on the road, we field a large...

  • Field Supervisor

    2 weeks ago


    Burnaby, Canada Concord Parking Full time

    Field Supervisor **Concord Parking is looking for an evening Field Supervisor!** As a Field Supervisor you are committed to service delivery excellence and are responsible for the supervision of all field staff working in field operations, parking enforcement and shuttles. You will train and deploy staff, delegate tasks, and be an active member of the...


  • Burnaby, Canada Milani Plumbing, Heating & Air Conditioning Full time

    Since 1956 **Milani Plumbing Heating & Air Conditioning, Burnaby, Kingsway **has been the market leader for plumbing, heating and air conditioning services in the Lower Mainland. With more than 65 years of ongoing success we continue to expand and excel in providing the best for our customers. With more than 120 service trucks on the road, we field a large...

  • Scheduler

    1 day ago


    Burnaby, Canada Securiguard Full time

    Are you an experienced scheduler looking for a reputable, stable company with supportive management who will value what you bring to the organization? Join our team, Westguard is seeking a **Scheduler **to help support the operations in the Lower Mainland. Job Description: As a** Scheduler**, you will be responsible for logging information, and Scheduling...

  • Scheduler

    1 day ago


    Burnaby, Canada Rentokil Initial Full time

    **About Rentokil-Terminix**: Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified technicians use innovative technologies to protect millions of homes and businesses throughout Canada. **Purpose of Position**:...


  • Burnaby, Canada BC Hydro Full time

    Powered by water... and by people like you Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come in. We need your talent to help us build major projects to meet growing demand. To help our customers find clean energy solutions for their homes and businesses and to be ready to respond during storms and...


  • Burnaby, Canada BC Hydro Full time

    Powered by water... and by people like you Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come in. We need your talent to help us build major projects to meet growing demand. To help our customers find clean energy solutions for their homes and businesses and to be ready to respond during storms and...

  • Project Scheduler

    3 weeks ago


    Burnaby, Canada OSI Maritime Systems Full time

    About Us The Role The Project Scheduler will support the Project Managers and Resource Managers through the disciplined control and administration of the Company’s Master Schedule. The Master Schedule, managed in Primavera P6, contains all the tasks, durations (planned, actual and forecast), roles, resources and sequencing for all Projects across the...


  • Burnaby, Canada Jacobs Full time

    Our People & Places Solutions business - reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do - the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people...

  • Project Scheduler

    2 weeks ago


    Burnaby, Canada OSI Maritime Systems Full time

    About Us The Role The Project Scheduler will support the Project Managers and Resource Managers through the disciplined control and administration of the Company’s Master Schedule. The Master Schedule, managed in Primavera P6, contains all the tasks, durations (planned, actual and forecast), roles, resources and sequencing for all Projects across the...