Service Coordinator

6 months ago

Burnaby, Canada KERN BSG Management Ltd. Full time

**KERN BSG Management** was born out of Pacific Industries Group of Companies: Pacific One, Pacific X-Ray & Coring and Pacific Mechanical - a mechanical services provider that started in 2004 and grew into a leading end-to-end Plan, Build, and Service solution for buildings. We evolved into KERN Building Solutions Group to help our clients, both current and future, to know they can rely on us for end-to-end collaboration and service under one unified brand.

We are currently looking for a **Service Coordinator** to join our team.

The Service Coordinator is an integral member of the service department team responsible for assisting Service Managers in providing building and maintenance services.

This position provides a high level of customer service support to meet internal and external requirements.
The Service Coordinator is extremely organized and works collaboratively with team members to ensure the administration of multiple back-office processes and the service delivery cycle flows accordingly, making sure client requirements are met.

**Responsibilities**:

- Review quotes, including billing and assist in scheduling;
- Review technicians’ reports, job costing and materials list and submit invoices to clients in a timely manner;
- Timely communicate relevant information to the Service/Project teams, including recommendations, scheduling, tools, work hours and budgets;
- Maintain on-call schedule;
- Provide general support and backup, as required, to ensure all work is completed in a professional and efficient manner

The Service Coordinator is a team player who can also work independently with mínimal supervision. He/She demonstrates professional customer service skills, time management skills and a strong ability to multitask and prioritize.

Experience in the Construction industry considered an asset.

We offer a competitive hourly rate, dependent on qualifications and experience; full benefit package and RRSP contributions after the probationary period.

**Job Types**: Full-time, Permanent

Pay: $24.00-$28.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person

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